No Free Trial Even Though Site Said I Would

Channels DVR Server
#1

I have had the Channels Plus subscription in the past. I let it lapse and thought to try it again today. When I clicked reactivate the website said that I would get another free trial and I wouldn't be charged until October 29th. I thought great, wasn't expecting another free trial but awesome, and went ahead with the yearly subscription.

After doing that I was charged immediately. Now it isn't a huge deal but I would think you may want to update the website so it doesn't show a free trial for returning customers and then charge them the full amount without any warning.

I also sent an email to support.

Thanks!

#2

Where exactly on the website did you see this?

#3

I clicked Buy then I clicked the Reactivate button, as I was logged in. A pop-up came up saying $80 for the year or $8 a month. Both options said no payment until October 29th. I selected the year for $80. Then it asked for my payment information and after putting that in it charged me. I kept expecting it to say no trial but it never did.

#4

Gotcha. Sorry for the confusion. We haven't tested the lapsed subscription cases as well as the new user flow and there appear to be some bugs.

#5

No worries. Just wanted to let you know.

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