No guide data for new ACC Network channel from Xfinity

Channels DVR Server
#1

Xfinity added the ACC Network channel yesterday and I can't get guide data for it. It shows up in my HD Homerun, I can tune it. I have it added to my Xfinity Cable Card source but it still doesn't have guide data. I can tune it via Channels just fine and if I look at the Xfinity Stream app, it has guide data there. Not sure what I am missing.
Can someone help?

Thanks,
Chuck

#2

Use the guide mapper in Channels DVR to map the channel to ACCN.

Screenshot 2021-12-22 at 11-17-29 Channels Settings
Screenshot 2021-12-22 at 11-17-29 Channels Settings764×208 6.53 KB

Screenshot 2021-12-22 at 11-18-39 Channels Settings
Screenshot 2021-12-22 at 11-18-39 Channels Settings764×66 2.26 KB

You might have to Redownload Guide after that.
Screenshot 2021-12-22 at 11-20-29 Channels Settings

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#3

I have tried that but this is what I get when I try that. There are no matches.

ACC
ACC816×577 48.6 KB

#4

Does the official HDHR app show guide data?

If so you can click Sync Station Mapping

#5

I have the windows 10 App that it can tune to. How do I see guide data in that app?

#6

Ok, I figured out how. It doesn't have guide data either. Why is that? I know the Xfinity Stream app does.

Thanks,
Chuck

#7

If your local lineup doesn't include the channel, select Search All Lineups
Screenshot 2021-12-22 at 12-33-55 Channels Settings

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Custom Channels
#8

Because Gracenote hasn't added it yet.
Check zap2it.com for your zipcode and provider (uses Gracenote guide data)

#9

It isn't at zap2it.com, so I guess they haven't gotten to that yet. How can I get them to add it?

Thanks,
Chuck

#10

Wait.
You can tell Siicon Dust you're missing guide data and they will tell Gracenote.
But after having gone through that a few times, it just comes down to waiting for Gracenote to get a "round-tuit".
Meanwhile map the channel like my post showed using Search All Lineups.

#11

Thanks for that suggestion. I guess they guide data would be the same regardless of who I get it from. Would that be correct? I will do what you suggest.

Once gracenote fixes it, will my mapping need to be changed?

Thanks,
Chuck

#12

Doesn't need to be as long as you pick the right one.
You can always go back and remove the mapping you did by clicking the X next to it.

#13

Thanks. I think I picked the right one. At least the guide data that it brought in matches the guide data in the Xfinity Stream app.

Thanks again,
Chuck

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