No guide data - "Guide data is still downloading." forever

Channels DVR Server
#1

I know some others are having similar issues with guide data not appearing. This started sometime in the past week or so.

I just thought I would share my experience and log here in case it helps the team for debugging.

When I visit the guide via the AppleTV app, there’s no data and every channel just says “Unknown”.

When I visit the web interface for the DVR’s guide page /admin/guide/grid, it just says: Guide data is still downloading. Check back in a few minutes.

Here’s the past few days’ log:

2018/01/11 11:56:46 [SYS] Removing old backup backup-20171212.095306
2018/01/12 09:02:09 [IDX] Pruned 0 expired groups from USA-RI66587-X in 29.861262ms.
2018/01/12 09:02:27 [IDX] Pruned 9481 expired airings from USA-RI66587-X in 17.661728064s.
2018/01/12 14:56:46 [SYS] Created database snapshot: backup-20180112.145645
2018/01/12 14:56:46 [SYS] Removing old backup backup-20171213.125306
2018/01/13 09:26:06 [IDX] Pruned 154 expired groups from USA-RI66587-X in 567.94475ms.
2018/01/13 09:26:25 [IDX] Pruned 10045 expired airings from USA-RI66587-X in 19.551213034s.
2018/01/13 17:56:46 [SYS] Created database snapshot: backup-20180113.175645
2018/01/13 17:56:46 [SYS] Removing old backup backup-20171213.155413
2018/01/14 06:38:09 http: TLS handshake error from 71.6.135.131:33381: tls: client offered an unsupported, maximum protocol version of 300
2018/01/14 06:38:15 http: TLS handshake error from 71.6.135.131:34125: remote error: tls: unknown certificate authority
2018/01/14 06:38:15 http: TLS handshake error from 71.6.135.131:34152: tls: no cipher suite supported by both client and server
2018/01/14 06:38:15 http: TLS handshake error from 71.6.135.131:34205: tls: no cipher suite supported by both client and server
2018/01/14 09:28:06 [IDX] Pruned 208 expired groups from USA-RI66587-X in 2.539729386s.
2018/01/14 09:28:26 [IDX] Pruned 9687 expired airings from USA-RI66587-X in 20.062142352s.
2018/01/14 20:56:46 [SYS] Created database snapshot: backup-20180114.205645
2018/01/14 20:56:46 [SYS] Removing old backup backup-20171214.185413
2018/01/15 09:11:01 [IDX] Pruned 240 expired groups from USA-RI66587-X in 447.596344ms.
2018/01/15 09:11:12 [IDX] Pruned 5785 expired airings from USA-RI66587-X in 10.527007452s.
2018/01/15 23:56:46 [SYS] Created database snapshot: backup-20180115.235645
2018/01/15 23:56:46 [SYS] Removing old backup backup-20171215.212535
2018/01/16 09:46:01 [IDX] Pruned 465 expired groups from USA-RI66587-X in 604.003951ms.
2018/01/16 09:46:01 [DVR] No listings for USA-RI66587-X (0 airings, 9825 groups); starting indexer..
2018/01/17 02:56:46 [SYS] Created database snapshot: backup-20180117.025645
2018/01/17 02:56:46 [SYS] Removing old backup backup-20171216.215413
2018/01/17 09:23:00 [IDX] Pruned 0 expired groups from USA-RI66587-X in 230.439904ms.
2018/01/17 09:23:00 [DVR] No listings for USA-RI66587-X (0 airings, 9825 groups); starting indexer..
2018/01/18 05:56:46 [SYS] Created database snapshot: backup-20180118.055645
2018/01/18 05:56:46 [SYS] Removing old backup backup-20171217.230607
2018/01/18 09:04:01 [IDX] Pruned 302 expired groups from USA-RI66587-X in 445.936567ms.
2018/01/18 09:04:01 [DVR] No listings for USA-RI66587-X (0 airings, 9523 groups); starting indexer..
2018/01/19 08:56:46 [SYS] Created database snapshot: backup-20180119.085645
2018/01/19 08:56:46 [SYS] Removing old backup backup-20171217.234827
2018/01/19 09:13:01 [IDX] Pruned 592 expired groups from USA-RI66587-X in 683.470707ms.
2018/01/19 09:13:01 [DVR] No listings for USA-RI66587-X (0 airings, 8931 groups); starting indexer..
2018/01/20 09:42:01 [IDX] Pruned 836 expired groups from USA-RI66587-X in 632.048268ms.
2018/01/20 09:42:01 [DVR] No listings for USA-RI66587-X (0 airings, 8095 groups); starting indexer..
2018/01/20 11:56:46 [SYS] Created database snapshot: backup-20180120.115645
2018/01/20 11:56:46 [SYS] Removing old backup backup-20171219.024827
2018/01/21 09:40:01 [IDX] Pruned 728 expired groups from USA-RI66587-X in 919.007189ms.
2018/01/21 09:40:01 [DVR] No listings for USA-RI66587-X (0 airings, 7367 groups); starting indexer..```

Please let me know if I can help by providing any additional info or trying anything.
#2

I am now seeing guide data. Not sure if it’s something the Channels team did or something I did. Only thing I did was hit the refresh icon next to my DVR listing under 1 HDHomeRun found on the Settings page.

Here’s the latest from my log if it’s useful.

2018/01/21 09:40:01 [DVR] No listings for USA-RI66587-X (0 airings, 7367 groups); starting indexer..
2018/01/21 12:44:04 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-21 12:30PM
2018/01/21 12:44:47 [DVR]   indexed 2392 airings (345 channels) [6s fetch, 37s index]
2018/01/21 12:44:50 [DVR]   indexed 202 movies (61 channels) [1s fetch, 0s index]
2018/01/21 12:44:50 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-21 6:30PM
2018/01/21 12:45:02 [DVR]   indexed 2288 airings (345 channels) [5s fetch, 6s index]
2018/01/21 12:45:04 [DVR]   indexed 193 movies (70 channels) [1s fetch, 0s index]
2018/01/21 12:45:04 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-22 12:30AM
2018/01/21 12:45:18 [DVR]   indexed 2785 airings (345 channels) [6s fetch, 7s index]
2018/01/21 12:45:20 [DVR]   indexed 106 movies (48 channels) [1s fetch, 0s index]
2018/01/21 12:45:20 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-22 6:30AM
2018/01/21 12:45:28 [DVR] Waiting 2h14m31.630087427s until next job 1516564800-ch12 NFL Football
2018/01/21 12:45:34 [DVR]   indexed 2768 airings (345 channels) [6s fetch, 8s index]
2018/01/21 12:45:36 [DVR]   indexed 61 movies (25 channels) [0s fetch, 0s index]
2018/01/21 12:45:36 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-22 12:30PM
2018/01/21 12:45:50 [DVR]   indexed 2660 airings (345 channels) [6s fetch, 7s index]
2018/01/21 12:45:51 [DVR]   indexed 90 movies (34 channels) [0s fetch, 0s index]
2018/01/21 12:45:52 [DVR] Fetching guide data for 345 stations in USA-RI66587-X @ 2018-01-22 6:30PM```
#3

I am seeing no guide data, stopped and starter DVR, refreshed, still nothing for DVR: CAN-OTA.

#4

What does your Log say?