"No login form found" error: can't activate TVE for any provider

Channels DVR Server TV Everywhere
#1

I noticed almost all of my TVE channels weren't working with a DirecTV login, so I tried a free Sling login to see if it was a DirecTV-specific issue or something with my ISP or Synology. I'm getting the same script errors for both DirecTV and Sling. Could I get some help tracking down what the issue is? Is it an error with the Chrome instance that Channels uses?

2022/10/30 21:02:48.319193 [TVE] Auth starting for slingtv as [email protected]
2022/10/30 21:02:48.476670 [TVE] action=auth mvpd=slingtv requestor=nbcentertainment
2022/10/30 21:02:48.744542 [TVE] action=version product=Chrome/97.0.4692.56 jsVersion=9.7.106.18 protocol=1.3 revision=@04da6c66398ca50e603cc236a07dc7dfd3bbc750
2022/10/30 21:02:48.825233 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=slingtv&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2022/10/30 21:02:48.828741 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2022/10/30 21:02:48.967309 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/saml2/idp/SSOService.php
2022/10/30 21:02:48.967354 [TVE] action=auth_domain domain=identity.sling.com
2022/10/30 21:03:49.026800 [TVE] action=error_response type=Document error=net::ERR_EMPTY_RESPONSE url=https://identity.sling.com/saml/saml2/idp/SSOService.php 
2022/10/30 21:03:49.033003 [TVE] action=wait_for_page
2022/10/30 21:03:54.138858 [TVE] action=page_ready
2022/10/30 21:03:54.138915 [TVE] action=wait_for_page done=true reason=page_ready
2022/10/30 21:03:54.138939 [TVE] action=fill_form [email protected]
2022/10/30 21:03:54.145623 [TVE] action=screenshot
2022/10/30 21:03:54.251235 [TVE] action=screenshot size=3249
2022/10/30 21:03:54.273431 [TVE] action=capture_html
2022/10/30 21:03:54.276056 [TVE] action=capture_html size=39
2022/10/30 21:03:54.276426 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"3", URL:"", StackTrace:(*runtime.StackTrace)(0xc00026bcc0), Exception:(*runtime.RemoteObject)(0xc0004b2360), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", WebDriverValue:(*runtime.WebDriverValue)(nil), ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2022/10/30 21:03:54.312561 [TVE] Auth failed for slingtv: "no login form found"
Provider - DirecTV
#2

Just grasping for straws. Did you go to support -> troubleshooting and see if there was a chrome update for Channels DVR Server?

#3

Sure, I appreciate the help. Yes, I went to the troubleshooting page and also held the "Sign In" button when adding the TVE account. It seems like 97.0.4692.56 is the latest available version unless I'm missing something.

#4

Just curious, what is this meant to achieve? I’ve seen it mentioned before but without explanation.

1 Like
#5

Based on my logs it seems to check for the latest headless Chrome docker image. I think I read others say that it clears the cache, but that may just be a side effect or reinstalling/upgrading Chrome? Not 100% sure.

2022/10/30 22:18:29.331590 registry.manifest.get url=https://registry-1.docker.io/v2/chromedp/headless-shell/manifests/97.0.4692.56 repository=chromedp/headless-shell reference=97.0.4692.56
#6

My guess is SlingTV is taking too long to respond at this URL. error=net::ERR_EMPTY_RESPONSE
What does the error screenshot look like?

#7

I checked earlier with both Sling and DirecTV – error screenshot is just white. I'd like to think the providers just having issues but given that the same error is happening with both + no one else is reporting anything similar, I'm guessing the problem is on my end.

I can authenticate fine with both accounts on a laptop running on the same network. I also used this opportunity to shut down the NAS and upgrade DSM, thinking it might help in case something was outdated. Made no difference.

#8

Are you using the Synology package or a docker container for Channels DVR TVE server

#9

Synology package on a DS718+.

#10

I don't know then.
I would submit dvr diagnostics for the devs to look at.
You were getting a error=net::ERR_CONNECTION_RESET with DirecTV

Are you using a VPN or Smart DNS?

#11

Already submitted diagnostics this weekend, hopefully the devs have time to look soon.

Nope. And any time I’ve had TVE issues in the past I could usually resolve them by changing DNS, either to Google or Cloudflare. I tried both but neither helped. Since I can log in to both accounts fine with other machines on the same network, I’m thinking it has something to do with Chrome on my NAS.

#12

Tried authenticating with DirecTV again and now getting a slightly different error – "action=error_response type=Stylesheet"

2022/10/31 17:21:24.840947 [TVE] Auth starting for DTV as [REMOVED]
2022/10/31 17:21:25.000807 [TVE] action=auth mvpd=DTV requestor=nbcentertainment
2022/10/31 17:21:25.247953 [TVE] action=version product=Chrome/97.0.4692.56 jsVersion=9.7.106.18 protocol=1.3 revision=@04da6c66398ca50e603cc236a07dc7dfd3bbc750
2022/10/31 17:21:25.260166 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2022/10/31 17:21:25.263642 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2022/10/31 17:21:25.405479 [TVE] action=wait_for_page
2022/10/31 17:21:25.473739 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2022/10/31 17:21:25.473783 [TVE] action=auth_domain domain=idp.dtvce.com
2022/10/31 17:21:25.892608 [TVE] action=request type=Document method=GET url=https://oidc.idp.clogin.att.com/mga/sps/oauth/oauth20/authorize
2022/10/31 17:21:26.106616 [TVE] action=request type=Document method=GET url=https://signin.att.com/dynamic/iamLRR/LrrController
2022/10/31 17:21:55.405630 [TVE] action=wait_for_page err=timeout
2022/10/31 17:21:55.405694 [TVE] action=fill_form u=[REMOVED]
2022/10/31 17:21:55.411455 [TVE] action=screenshot
2022/10/31 17:23:27.100612 [TVE] action=error_response type=Stylesheet error=net::ERR_CONNECTION_RESET url=https://signin.att.com/static/siam/en/halo_c/halo-c-login/styles.css 
2022/10/31 17:23:27.553345 [TVE] action=screenshot size=3249
2022/10/31 17:23:27.553681 [TVE] action=capture_html
2022/10/31 17:23:27.573254 [TVE] action=capture_html size=230461
2022/10/31 17:23:27.574139 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"109", URL:"", StackTrace:(*runtime.StackTrace)(0xc000c8d1c0), Exception:(*runtime.RemoteObject)(0xc0003c5050), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", WebDriverValue:(*runtime.WebDriverValue)(nil), ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2022/10/31 17:23:27.627359 [TVE] Auth failed for DTV: "no login form found"
#13

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