No sound on channel until I turn closed captioning on

Channels Android TV
#1

This has been happening for a while, but I just finally got around to understanding the full scenario.

When I tune to the Reelz Channel (692) it will always have no sound. I have to go up and select track 1 of closed captioning and then the sound starts. I can turn it off and the sound continues. If I leave the channel and come back, I have to redo it. This issues does not happen on theHDHR software.

I just submitted diagnostics after this happened at 1:16pm here. Channel 692 - Reelz on Verizon Fios

Would like to see this fixed as it's a real pain.

#3

Does it happen with recordings from that channel?

#4

I just tested a program... I tuned in and no sound... hit record.... and the recording had sound.

#5

Same issue on Tivo stream 4K. CC are not sticky on any channel when tune to the channel previously CC turned off.
Please make a global setting to turn on/off CC.

#6

I thought this was an error, so I decided to try using the global option (Settings > Device Preferences > Accessibility > Captions > Display Captions from the Android TV home screen), and was surprised that Channels indeed does not automatically activate CCs when this setting is enabled. (I'll have to check on a Fire Stick to see if it works there.)

I believe is is a bug: Channels should honor the system's caption display settings; if they are enabled in the system, Channels should default to displaying them.

1 Like
#7

Please email us the recording you made

#8

This is not the same issue. My issue has to do with audio. Please make a separate thread.

#9

I'll have to make a new one and send it.

#10

Sent

#11

Thanks.

What happens if you uncheck and recheck the audio track. Does that also make it start playing?

#12

I just tried it and checking it off and then back on caused the audio to play also.