No tuners available - Not using 2nd HDHomerun Quatro

I have two HDHomerun Quatro units, 8 tuners total.

Both on the network and details can be seen from their IP addresses. Latest firmware installed on them.

Both are seen in the ChannelsDVR server, tuned in, and available.

Recently, I have been getting the message 'no tuners available' when trying to watch a 5th channel. When I get this message I check the tuners...

One has all 4 tuners used, but the other has 4 free, and ChannelsDVR is not using it.

Any help appreciated.

Is guide data assigned to the tuner on the DVR web UI?

Yep, there's channel guide data.

ChannelsDVR used to use random tuners as well, for example it would not necessarily use all the tuners on one HDHR before using the other tuners. It was very random and worked great.

It just doesn't want to use both of them anymore.

Please click Help > Submit Diagnostics on the dvr web UI

Done.

Thanks,

Just did a rescan for the 2nd HDHR and now it's fixed.

I took a look at the tuners while on the nvidia shield, and the 2nd wasn't showing channel icons.

Thanks,

I too have two quad HD Homeruns for eight tuners and last night noticed the "All Tuners in Use" Error with five planned recordings. It appears the app figured out to use the second HDHomeRun and the show was recorded, but why the error??? I've sent my diagnostic logs in as 24903625-a95d-4425-b870-80dd53503217 and provided an edited version of the log below. Hope this helps.

2020/06/08 20:00:05.696881 [DVR] Starting job 1591664400-190 How I Met Your Mother on ch=[21.1]
2020/06/08 20:00:05.696916 [DVR] Waiting 29m54.303086s until next job 1591666200-190 How I Met Your Mother
...
2020/06/08 20:00:05.706185 [ERR] Failed to start stream on channel 21.1 via 1072EBDA: HDHomeRun: 805 All Tuners In Use
2020/06/08 20:00:05.721696 [DVR] Waiting 29m54.278309s until next job 1591666200-190 How I Met Your Mother
2020/06/08 20:00:05.762049 [IDX] Generating video index for job 1591664400-178
2020/06/08 20:00:06.142451 [TNR] Opened connection to 10779549/0 for ch21.1 KTXA-DT
2020/06/08 20:00:06.143494 [DVR] Recording for job 1591664400-190 from 10779549 ch21.1 into "TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg" for 29m54.303042s
2020/06/08 20:00:06.192165 [IDX] Generating video index for job 1591664400-190
...
2020/06/08 20:30:00.142484 [DVR] Marking expired job 1591664400-190 How I Met Your Mother
2020/06/08 20:30:00.161900 [DVR] Starting job 1591666200-190 How I Met Your Mother on ch=[21.1]
...
2020/06/08 20:30:00.168178 [ERR] Failed to start stream on channel 21.1 via 1072EBDA: HDHomeRun: 805 All Tuners In Use
2020/06/08 20:30:00.168216 [TNR] Sharing existing connection to 10779549/0 for ch21.1 KTXA-DT (clients=2, len=0)
2020/06/08 20:30:00.171925 [DVR] Recording for job 1591666200-190 from 10779549 ch21.1 into "TV/How I Met Your Mother/How I Met Your Mother S09E22 2014-03-24 The End of the Aisle 2020-06-08-2030.mpg" for 29m59.838028s
2020/06/08 20:30:00.221852 [IDX] Generating video index for job 1591666200-190
2020/06/08 20:30:00.440968 [SNR] Statistics for "TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg": ss=100% snq=100% seq=100% bps=10056688,1564160-15241536 pps=955,155-1448
2020/06/08 20:30:00.443486 [DVR] Finished job 1591664400-190 How I Met Your Mother

Tried to playback show it said it recorded on second HD HomeRun. I could see the thumbnail for it in the GUI, but 'Play' just didn't do anything (Apple TV or Browser). I could see the file on my nas and even play the mpg through Qucktime Player. So I selected show and "Prune Missing Recordings". Received the errors below for two episodes and now al 78 episodes are gone. New log sent as e35e8c1a-9953-4d39-b1df-cef50d497664

2020/06/09 07:26:50.907965 [ERR] Recording 10155 (TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg: no such file or directory
2020/06/09 07:26:53.514420 [ERR] Recording 10155 (TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg: no such file or directory
2020/06/09 07:26:55.717638 [ERR] Recording 10155 (TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg: no such file or directory
2020/06/09 07:27:14.940816 [ERR] Recording 10155 (TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E06 2007-10-29 Im Not That Guy 2020-06-08-2000.mpg: no such file or directory
2020/06/09 07:27:25.673763 [ERR] Recording 10046 (TV/How I Met Your Mother/How I Met Your Mother S03E05 2007-10-22 How I Met Everyone Else 2020-06-05-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E05 2007-10-22 How I Met Everyone Else 2020-06-05-2000.mpg: no such file or directory
2020/06/09 07:27:31.303477 [ERR] Recording 10021 (TV/How I Met Your Mother/How I Met Your Mother S03E04 2007-10-15 Little Boys 2020-06-04-2000.mpg) missing: stat /Users/tom/DVR/TV/How I Met Your Mother/How I Met Your Mother S03E04 2007-10-15 Little Boys 2020-06-04-2000.mpg: no such file or directory

Found the 78 episodes in Trash, so was able to restore and can now successfully play them back. So now it's just the question of the ERR, which it solved. So is it an ERR or just unfortunate wording in the logs??? :smile:

Not sure what you're confused about? One HDHR was busy and when we tried to use it there was an error, which was printed the logs. Then the second HDHR was tried because the first errors, and that worked.

All good then. Sorry for the trouble. Since it failed over as planned and expected, I wouldn't have thought to see an ERR message (i.e. something failed, investigate). Again, thanks. Great product!