I have several Virtual Channels that work without issue. However, I have been unable to get one to work. Initially, it wouldn't play at all, and would just cycle through its created playlist without playing anything. Now, it will play the episode, but I only have audio - no video. I have confirmed that the files do contain a video track and play without issue with VLC on my PC.
I've tried to submit my diagnostic logs, but I get an error [There was an error submitting the diagnostic logs: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/ xxxx...xxxx": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
] with that as well (xxxx...xxxx
is a redaction in case there is identifying information included in the rest of the url).
When I look at the log it doesn't even show that I am trying to play a Virtual Channel - unless there are other logs that I am not aware of.
I am running Version 2024.10.17.1732 on a Synology NAS (non-docker). Please advise of any steps I can take to remedy the issue. Thank you.