Not seeing recorded shows on my Nvidia Shield TV Channels App

Channels Android TV
#1

I have no idea why my Nvidia Shield TV channels DVR is not seeing recorded shows. I am using a windows 10 machine as my Channels server. I am not showing consistency across the platforms of recorded shows. This is Channels on my iPad:

1431×2048

This is what I am seeing on my Nvidia Shield TV:

2048×1536

I can't see any other episodes other than the one shown here no matter how I navigate to this show. I look at windows explorer on my Windows 10 machine and I can find the files for all the new episodes so that isn't it. I have uninstalled Channels from my Nvidia Shield TV, rebooted and reinstalled and they still are not showing up. Why is this happening? Thank you.

#2

Can you submit diagnostics from the SHIELD?

#3

If you can tell me how to do that, sure I can get you the diagnostics for it? Thank you.

#4

Go to Settings > Support > Submit Diagnostics > Other

#5

Ok just did it. Not sure where it uploaded to since I was just given a message to email the support for any other questions.

#7

Thanks. Can you force stop the app and relaunch, then submit diagnostics one more time

#8

Sorry for the delay, I just forced closed and reopened the app and submitted diagnostics other.

#10

Thank you. I'm uploading a new beta APK which may help. Wait about 10 minutes for it to finish uploading here, then can you opt-in on getchannels.com/beta or click Install Beta under Settings > Support and see if there's any improvement?

#11

Thanks for the quick response. Will give it a try. :wink:

#12

That build got lost in the ether, but I'm uploading another one now.

#13

I see Beta version 11.10.202, is that not it? Also,if that is, the shows are still not showing up other than the one episode.

#14

But when I grabbed the beta from the Channels app in the support section 'Update Channels DVR Beta', I upgraded to 11.20.2351, which appears to have fixed it.

image
image4032×3024 3.58 MB

1 Like
#15

Wonderful. Can you submit diagnostics on a fresh boot again like last time. I just want to make sure it did everything I expected.

#16

Ok just submitted diagnostics. If you need anything else, let me know. Thanks again for the quick response to fixing this.

#18

Apparently a newer Channel DVR beta broke the application again since I am now only seeing a single recorded program like I was before. I will note I am on Beta 11.29.2136.

#19

Please submit diagnostics from the app

#20

Ok, other logs have been submitted. Anything else you need to me to do, just let me know. Thank you.

#21

No errors in the Log this time..

There is also a newer v3.0.3 release on the Play Store. Not sure why your shield didn't update to it.

#22

Apparently using the non-beta, V3.0.3 version fixes the problem.

1 Like
#23

Do you have them both installed side by side? Or did you do something else to get back to v3.0.3?