Nvidia Shield choppy playback

Channels Android TV
#1

Okay, this stuttering issue popped up again and it doesn't seem to be only virtual channels. I was watching an OTA recording this time. While watching, all of a sudden I notice the frame rate dropped, like it was missing frames. If I back out of the recording and re-start it, it does this weird pause/speed up thing that you can see in the video. The video shows me hitting "previous channel" between a live OTA channel and one of my virtual channels.

This issue seems to pop up every few days. Killing the app and clearing the cache does not fix the issue, a reboot seems to be the only way to fix it.

As soon as I noticed it last night I tried to submit diagnostics but the log file says:
[ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/ae5c4927-7d34-4cec-be53-cd553b799fa4/dvr.hdhr.10B15329.log?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20250418%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20250418T235713Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=8a7900fc61043205c0183847fb59f7f005dbdaccd5425a0a222772a144ade15d": dial tcp: lookup s3.us-west-2.amazonaws.com: i/o timeout

Dropping frames
#3

I have been experiencing this for months.

1 Like
#4

Are you using the latest SHIELD Experience? I think it’s 9.2. It had some playback fixes for choppy video.

#5

I am using 9.2.

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#6

I get something similar on my few remaining ATSC 3.0 OTA locals that haven't encrypted yet. Then again, my server box was built in 2012 and I don't expect it to be able to handle the more CPU intensive codecs.

Zero issues on all the ATSC 1.0 channels live or recorded here on an updated Shield Pro 2019.

1 Like
#7

Running into the same issues, first I've seen it since the update is Netflix video stutters.

#8

Has anyone found a fix yet?

#9

I have been seeing this across Plex, Channels and Disney+. Seems to have gotten worse with the recent 9.2.1 release.

#10

I have an Nvidia Shield Pro, and have had zero issues. Mine just updated about a week ago. Still no issues.

I used to have a 4K FireTV stick, and on my projector it would occasionally forget to erase frames in navigation, which was beyond annoying.

#11

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