One channel missing from guide in apps but does show in browser

Channels DVR Server Troubleshooting
#1

Hi all - this has me baffled and I’m hoping someone can help. My setup has Locast and TV Everywhere.

I’m seeing an issue where 6.1 my CBS station (via Locast) is missing from the program guide in the app (iPhone, AppleTV, iPad, AndroidTV) BUT this channel does appear when I use the browser on my laptop or my iPhone.

I have restarted all devices and the computer running Channels DVR, yet the issue persists.

Attaching screenshots from the app on my iPhone, (6.1 missing) a screenshot of the browser on my phone (6.1 appears) and a pic of the Apple TV (6.1 missing)

Thanks for any help and insight.

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#2

Do you get CBS from a different source that has a higher priority in the clients? If so, the client apps will merge duplicate channels into the instance of the source with the higher priority. The web UI of the DVR will never merge duplicate channels.

#3

The CBS affiliate shows up under TVE as 6003 - NBC, ABC, Fox and PBS are all there too but they still appear as their broadcast channel numbers as well.

#4

That was it, thanks! I had Locast as the highest priority on the server and didn’t realize the apps all had their own priority list. Once I bumped Locast up, it appeared as normal again.

Thank you very much!

#5

You can turn off the deduplication in the latest beta app

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