All of the episodes in the series are h.264 at same resolution. When played on my iPad Pro they look normal and in details show resolutions of:
Native: 720 x 478
Scaled: 2388 x 1338
But one episode appears stretched and in details shows this resolution:
Native: 578 x 384
Scaled: 2388 x 342
File properties appear identical. I've tried removing, reindexing, and even recreating the episode from original disc. So far the issue persists.
Any ideas or clues appreciated.
That one that is stretched probably has no blackbars around the video. The same thing happens for example Charmed on TNT is always stretched Charmed on POP is not stretched but displays in 4:3.
Forgot to mention: it plays normally on AppleTV and in web browser. Only issue is on iPad.
Can you post screenshots of the View Details dialog for working and non-working episodes
I need the View Details screen from the web UI
Thanks. Please play that episode on the iPad, then click Settings > Support > Submit Diagnostics
Diagnostics submitted
Please try with Streaming Quality: Original set on the iPad
That worked! I don't remember changing that setting.
Strange that it only had an issue with that one episode...
