I have both 4K and non-4K Apple TVs and I haven’t experienced this on any of them.
So is there anyone looking into this issue.....is there anything we can provide like logs etc?
Yes we are looking into it. Personally this never happens for me on OTA or PRIME channels. But I get it on Premium TV a lot, especially on CNBC. I know there's something specific about how the PTV streams that causes it to be worse, and I imagine that in some areas OTA stations also have that same characteristic on their streams which is why some people see it on OTA and others don't.
1 Like
Yep, been happening for awhile now last few months seems to be getting worse makes it nearly impossible sometimes to stay on the channel, using Channels live less and less because of this. Wish it could be resolved I love Channels DVR otherwise.
Same happens with me. It’s pausing because the OTA signal is dropping from interference from trees, weather.
I kind of doubt it is a signal issue. If this were the case, wouldn't we would see gaps in recordings, which I have not noticed? In addition, pausing for several seconds, then resuming the live broadcast, would not stop the behaviour for the rest of a very long show either it would seem. It appears to be something that only happens when using the Channels app in live mode with no time shift.
Just to add on here: I also get this behavior with HDHomerun OTA on my Apple TV (non-4K) over WiFi. Never have hiccups with recorded only on Live. And if I pause for a few seconds and then play, it goes away.
You aren't really noticing it because you likely have good signal quality. And there's usually some post processing done on recorded video to smooth out dropped frames. Right now I'm averaging 54-60% signal quality on NBC and its dropping frames/pixelating pretty bad. I'd recommend next time you see it pixelate go to your my.hdhomrun tuner status page and continue to refresh the page and see what signal strength and signal quality you're getting.
This is a bit different. There is no pixelation in this scenario I am experiencing. For instance, you can immediately skip back when the skip/pause occurs and then proceed the playback over the malfunctioning segment with no drop in dialog etc. It is fixed. No post processing can create missing dialog.
If I see pixellation on a live broadcast, then I skip back, then play again, it does not correct it. It plays back again pixellated. So, I think this is two different things.
The best way I can explain it it is like the stream is interrupted by some other process. Like I said before, I blamed it on dropped wireless packet, so I got proactive and ran ethernet, because other than this Channels is rock solid. I thought no way this software. I was wrong.
This is happening to me on OTA every 10 to 15 mins. Very frustrating. It is on an Apple TV 4k and an Apple TV that are both hardwired to the router. This is not a connection problem or signal issue. It is some bug in the HD Homerun. I have the DVR set up, but do not have the Premium Channels so it isn't isolated to those. It started doing this about 2 weeks ago and it driving me nuts. It pauses for a few seconds then has an error message "Connection Lost." I back out to the guide then go back to the channel. About 10 to 15 minutes later the cycle repeats itself.
Just did it again. Now it is less than every 10 mins.
Connection Lost means some sort of network issue is causing disconnects.
I'm not getting connection lost just the micro pauses for 1-2 seconds max, happens on PTV or OTA even when quatro, dvr, ATV4K are connected to same switch. Tried different switch, quatro's, and ATV4K's and get the same micros pauses. Again DVR playback is fine only live tv is impacted.
I totally agree that it is a network issue isolated to the HD Homerun/Channels. I am not having any other networking issues with Hulu Live, Netflix, or Amazon Prime on the same Apple TVs during these pauses and Connection Errors.
I don't get connection lost message either, just the quick pause with the menu bar pops up and the spinning circle for about 1 sec. The circle does not even make a complete revolution...then it takes off again. Just like buffering. Seems to be something with HDHomerun and Channels to me too.
I suspected network issues, but this is the only scenario I am seeing these quick drops and only on live tv- not recordings. BTW I am using a Netgear R7800.
I only had this issue over WiFi. Once I wired my second shield TV this went away. I have a HD homerun prime and my first shield TV is the DVR server.
I have the same exact issue with many channels on my FiOS service. I'm glad I'm not going nuts and I'm not the only one.
Happens to me too. On FIOS, with gigabit ethernet throughout the house. Never happens when using the HDHomeRun app, or Plex for that matter, only on Channels.
I've seen this behavior on my 2015 shield TV when watching football games live. It happens a few times during the first 15 minutes or so of the game and then usually never again for the rest of the game. I've never seen it happen on my 2017 shield TV upstairs. I've probably watched an equal number of games on both TVs this year. Just microstutters where the audio drops out for less than a second and the info bar comes up on screen.
Only happens on live tv, never seen it on any of my recorded shows. Football is pretty much the only thing I watch live but I can't recall if it is one particular channel or not. Oh, my TV source is an HD HomerunPrime with a cablecard and Fios. All hardwired with a gigabit LAN.
I literally just had an instance of this happening so submitted diagnostics.