I seem to be getting the above error message when playing live tv off my hd homerun for most channels lately. When I play on the had homerun app, it’s mostly fine if a little studdery, so assuming there’s a weak signal at play maybe. But if that’s the case wouldn’t I get the weak signal message? What’s the device disk full message supposed to indicate?
I should note I have plenty of storage left on the channels server machine.
How much space do you have on the Client ?
Oh you know what, it’s my Apple TV and it’s only 32GB. It doesn’t tell you how much free storage is left on Apple TV but I deleted a bunch of stuff and so far so good.
We will try to raise this issue again at WWDC this year, but so far in the past we haven’t gotten any helpful response from Apple on how to work around these issues with the AppleTV sometimes not clearing its cache automatically the way it is supposed to.
This happened to me today. As far as I know it’s the first time ever, and I’ve been using Channels for years. But strange, nevertheless. Is this still a known issue with Apple TV?
i started seeing this today on one of my atvs. it's 64gb and has some aerial screensavers, plex and channels installed. i'm no where near using 64gb.
While I do think this is a Channels issue - Because when Channels crashed, Plex could still play the same content - I think I may have solved this by factory resetting my Apple TV. It was starting to happen daily, but now hasn't crashed once since I reset the ATV.
i reset my appletv to fix another issue, which also fixed this, sometime in february. i'm now seeing it a few times a day. i tested the same stream via plex app for a whole day and never had an issue. my appletv reports more than enough space via the tvinfo app. seems i have to use that as ios doesn't give a good breakdown, but i'm not sure how accurate it is. i have plex/channels and aerials installed. i tried clearing them out and it still happens. sometimes it happens after only 30 mins-hour of live playback. and yes i believe it also happens if you pause playback for an extended time.
it's not the best testing method using the plex comparison, but it doesn't throw the device disk full error from what i can tell. i'm not sure it's a channels specific issue, an ios per-app-cache issue, who knows. searching around though, i see other complaints of this issue on the apple forums and it's not people using channels.
the only fix i can find is the reset, but it sucks resetting expensive hardware every few months.
Can you submit diagnostics again the next time it happens?