Playback Failed


#1

The local NBC station will not play. Live or recorded. As far as I can tell, everything else is ok.
The channel will play on the HD App, but not Channels

Thanks in advance.


#2

Which device are you running Channels on?


#3

FireTv. I also have AppleTV and it works fine there. It also works fine on the HD app.
I just tried uninstalling the FireTv app and it’s still doing the same thing. Only the NBC channel is affected. Live and DVR playback.


#4

Which model FireTV?

Please submit diagnostics from the app after trying to play a nbc recoding.


#5

I just sent one. It was recorded this morning. The live playback is working now.


#7

Any idea? I still cannot playback recordings on NBC channel, but I can watch live shows.
FireTv 4K, My Cloud.


#8

I still cannot watch NBC recordings.


#9

Something is not working correctly with your MyCloud NAS. We will need to do more debugging next week.


#10

I stopped the Channels app on my NAS and restarted it. Everything is working fine now, however I could not playback any shows recorded during that time. Although I’m not certain that it’s was the issue, there were two different time zones showing in the NAS/Channels settings.