No, I do not use a Tuning Adapter, I am on Frontier fios. Nothing in the logs for HDHR shows any issues during that time frame.
I've run across that also but have been able to get around it by skipping forward 30secs in the player where it then starts playing and I'll skip back 10secs 3 times and it still plays.
Not sure if you still have the recording, but if you do, give that a try and see if it plays.
P.S. Reason I haven't reported is it's intermittent and I have that workaround
It looks like something weird happened at the cable company encoder, towards the end of the episode. All audio/video packets stopped coming though, even though other metadata packets were still present.
This has surfaced some bugs in transcoder and player which we are looking into.
Understand. Have seen issues where PIDS change midstream and PMT not updated or Audio goes flat silent or its packets go corrupt or missing. I write it off as Cable Company issues..
I was recording other programs at the same time, those are completely unaffected. Also, that show was recording on my TiVo and it recorded fine. There was no break in the programming or missing parts as if the cable had went out or something. Not sire if this additional info helps.
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Well.... It happened again yesterday on another TV show. The file shows unknown duration. I do not recall any issues with the cable during the time frame and nothing stands to me, at least in the logs. I have submitted logs and can make the file available to you in Dropbox.
c3aaf277-783f-427e-ba0c-913da5f1da77 .
Please send us the file.
There is a fix for the duration issue in the dvr pre-release.
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I sent the link via email this morning so you can download the file via Dropbox.
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Side note, I decided to go ahead and update to the pre-release DVR. That part makes nervous. =)
Great. Can you find those old recordings on the web UI and click gear icon > Refresh Metadata. That should fix the duration shown.
Then try to play from the Apple TV and submit diagnostics afterwards.
I deleted the recording of LivePD, so I can't do it for that one. I refreshed the meta data for the After the first 48 file and it shows that it is only 28 Mins, when the program was an hour and the Apple TV will play the video back and the web player will also now play the video back where as before it did not. I hope this helps a little is squashing this bug. Also, logs sent from the Apple TV.
New diagnostic log submitted under 45e1c79e-c48f-462b-aff1-d67436119fbd
Thanks.
I think maybe one of your primes or cablecards is failing, or something else strange is going on. Maybe try to change the priority of your tuners?
Both recordings show the same symptoms with audio/video packets dropping off near the end:
I am not sure if this is part of the problem but just now when I look at the Primes the 2nd LED light is flashing for a while then stops and becomes steady. It's happening on all three Primes. Only thing I can gather from HDHomeRun is that it means (CableCARD present, flashing = card present but not ready (authentication in progress or no RF feed). but the cards are present and the channels are working. I pulled all the cards, reseated them and powered them back on. Redid a channel scan and it scanned for all the channels. And did a reboot from Frontiers side. Also when looking at the cable card menu via HDHomerun this part keeps jumping back from Card OOB Lock from None to Success, everything else looks good. This happened a long time ago and it self corrected, so I can only assume it is something on Frontier's side. However, I am not aware that it would cause the audio/video drop. Sorry, if this is rambling. Hopefully this maybe helps or doesn't. I don't know. Now, keep in mind my TiVo also has a cable card and the same shows recorded correctly. So, I am not sure. Thanks for all the help.
Also noticed after the reseating of the cards and the reboot of the system and a new channel scan new channels showed up that I did not see before by a large number. So, it seems like it was having a problem getting the channels list. Not sure, because normally I do not have to do that manually.
Have you been noticing any drop-outs on your internet?
Do you know if you have the Motorola ONT located in a grey box outside of your house or the Frontier ONT located in a box inside your house? How long ago was it installed/replaced?
I have not had any problems at all with my internet connection. I work from home and I am connected to the internet all day and my internet connection has never dropped. The ONT was replaced in March of this year when I had come channel problems. They replaced the ONT, which is on the outside of the home. It was replaced because some channel were not coming in or pixelated that was all resolved. I have a 500/500 internet connection and it actually gets those speeds. I actually have few problems with my service.
With a tivo and three primes, how many splitters are you using? Is the tivo split off before the rest of the primes? Could be a signal issue.
To my knowledge, the cable line is split twice coming into the home. One line runs to the living room and then one splits from the outside and run to the office. The Livingroom is only for the TiVo and coming into the office and then into splitter that runs to the three primes. When the tech was here, he replaced all the splitters on the outside and took one splitter out of the mix. I actually think it is split three ways from the outside one for one bedroom that is no longer in use as the TiVo was replaced with another Apple TV. Also here is the signal info from HD, not sure if this is helpful.
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 97% (-2.3 dBmV)
Signal Quality 100% (37.0 dB)
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (2.0 dBmV)
Signal Quality 100% (51.7 dB)
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (1.0 dBmV)
Signal Quality 100% (51.7 dB)
Here's what I saw in your HDHR logs:
20200518-12:27:38 CableCARD: extended_channel/0x000000 timeout error (cchost_extended_channel:459)
20200518-12:27:38 CableCARD: technical error 0 (cchost_extended_channel:460)
20200518-12:27:38 CableCARD: message: A technical problem is preventing you from receiving all the cable services at this time. Please call your cable operator and report error code 161-0 to have this problem resolved.
20200518-12:27:38 CableCARD: M-CARD reset
20200518-12:27:41 CableCARD: Arris/Motorola card (0000:0625)
20200518-12:27:41 CableCARD: authentication status: authentication in progress
20200518-12:27:41 CableCARD: authentication status: authentication success, validation success
and for the recording that was showing issues, the signal quality dipped as low as 84%:
2020/05/18 09:00:30.021208 [SNR] Statistics for "TV\After the First 48\After the First 48 S02E03 2011-02-08 Innocent Lost 2020-05-18-0800.mpg": ss=88%-89% snq=88%,84%-89% seq=100% bps=15191243,1684480-19039136 pps=1056,23-1808
I'd say turn on the "diagnostics" checkbox via my.hdhomerun.com and if this happens again email [email protected] with the HDHR device ID that made the recording and they might be able to see more about what's happening in the HDHR.