Playback randomly pauses


#1

Randomly when using channels on one of my nvidia shields playback will pause for no reason, as if I had pressed pause on the remote. This does not happen on my other shield, nor does it happen on 2 fire tv sticks or a mibox. Having a different remote connected seems to make no difference and the behavior doesn’t not occur in any other app (such as HDHomeRun).

Any thoughts?


#2

This means the playback buffer ran out which usually means the Wi-Fi signal is bad at that TV.


#3

I should have said it’s hardwired on gigabit Ethernet.


#4

Then I would recommend running some speed tests on your network. If you lookup the IP of your SHIELD, you can then visit http://x.x.x.x:57000/speedtest from another device on your network to measure the speed between your SHIELD and that device.


#5

From another wired device on the network:

583 Mbits/second download speed
5.83ms latency
2.74ms jitter

Which sounds like it should be fine.


#6

Does it show a pause icon or a spinner icon on the timeline when this happens?


#7

This has just started happening to me on my Shield too (probably the last couple of days).


#8

A pause icon. I have to physically press play on the remote to resume.


#9

Huh that’s pretty strange. Can you submit diagnostics from the bottom of the Player tab next time it happens.


#10

I will. I did actually submit some yesterday a short while after it happened, not sure if you use can that though.


#11

I have this issue, but it is a spinning circle.

Speed test from the DVR to my Sony TV Android TV (100Gb connection) says download 100.02, latency 7.82, Jitter 2.14.