TVE Frontier AETV(6043) History(6044) error code: Playback Failed (-17)

Channels DVR Server TV Everywhere
#1

UPDATE 6/20/22:
Got word from A&E the issue has been resolved. Tested the live feed in Channels and in app (Android) using Frontier credentials.

It is (now) working.

I use my Frontier credentials for TVE for several channels including the ones listed (above) in the title. AETV(6043) & History(6044) are the only 2 I'm getting this playback error on. All others work as they should. I've done everything I can think of to resolve this issue:

updated Channels - running Version 2022.06.16.1757
removed & re-added these channels
rebooted server/Channels DVR
rescanned all channels AND the problem channels - everything checks out
as a last resort - I removed Frontier as a TVE source & re-added, and rescanned all channels - including the ones in question. Again, everything checks out

Still getting " Playback Failed (-17)" on these two channels. All others working as they should.

I record shows from each of these channels. Would appreciate any assistance. Here are diagnostics from my latest attempts:

2022/06/18 07:15:28.841550 [TNR] Opened connection to TVE-frontier_auth-gateway_net for ch6043 AETV
2022/06/18 07:15:36.297587 [ERR] Error during stream TVE-frontier_auth-gateway_net ch6043 AETV: Failed to download file: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_353640.ts: 403 Forbidden
2022/06/18 07:15:36.310197 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6043 AETV
2022/06/18 07:35:33.422692 [TVE] stream timestamps: aetv: start_at=2022-06-18T07:34:36-05:00 current_at=2022-06-18T07:35:12-05:00 end_at=2022-06-18T07:35:24-05:00
2022/06/18 07:35:33.422692 [TNR] Opened connection to TVE-frontier_auth-gateway_net for ch6043 AETV
2022/06/18 07:35:40.523479 [ERR] Error during stream TVE-frontier_auth-gateway_net ch6043 AETV: Failed to download file: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_353848.ts: 403 Forbidden
2022/06/18 07:35:40.534435 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6043 AETV
2022/06/18 07:35:59.159853 [TVE] stream timestamps: history: start_at=2022-06-18T07:34:55-05:00 current_at=2022-06-18T07:35:37-05:00 end_at=2022-06-18T07:35:49-05:00
2022/06/18 07:35:59.159931 [TNR] Opened connection to TVE-frontier_auth-gateway_net for ch6044 HISTORY
2022/06/18 07:36:06.744876 [ERR] Error during stream TVE-frontier_auth-gateway_net ch6044 HISTORY: Failed to download file: https://live.video.aetnd.com/brand_live_streams/history/primary/history_3500_1107544.ts: 403 Forbidden
2022/06/18 07:36:06.748726 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6044 HISTORY

#2

The A&E network sites are having issues on Spectrum and it appears on Frontier. I checked this morning on Spectrum and they are still down. They are up on Frndly TV. Appears to be provider related and not a Channels issue.

#3

Well that's (somewhat) comforting - I'm not completely insane.
Should I try to reach out to a Channels developer to make them aware?

#4

It is failing everywhere Philo Xfinity ....

022/06/18 06:07:22.855503 [TNR] Opened connection to TVE-Comcast_SSO for ch6043 AETV
2022/06/18 06:07:29.900303 [ERR] Error during stream TVE-Comcast_SSO ch6043 AETV: Failed to download file: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_354176.ts: 403 Forbidden
2022/06/18 06:07:29.900595 [TNR] Closed connection to TVE-Comcast_SSO for ch6043 AETV
#5

Well I do take some small comfort in knowing I'm not alone. So I guess there's that.
My thanks

#6

No. Not a Channels problem. Looks pretty widespread except for Sling and Frndly.

#7

Oh wow. Looks like I stumbled into something. Have no idea how that would get resolved.

#8

A&E live tv doesn't work on the A&E app either so I'm assuming it is an A&E problem.

1 Like
#9

Hello again.
Can I ask how you were able to include your diagnostic info that way instead of copy & paste like I did?

#10 
on your keyboard type 3 of these ``` hit enter include your text hit enter and type 3 of these ```

you can find those symbols underneath ~ it is called a backtick.

#11

Below is the log for streaming History via Frndly. I also have Spectrum and it is DOA on their app and in Channels.

2022/06/18 09:43:42.787345 [TNR] Opened connection to M3U-Frndly for ch9002 HISTORY Channel
2022/06/18 09:43:42.788193 [HLS] Starting live stream for channel 9002 from 192.168.1.16 (bitrate=4513)

#12

I'll give that a try. My thanks

#13 
2022/06/18 09:10:46.768901 [ERR] Error during stream TVE-frontier_auth-gateway_net ch6043 AETV: Failed to download file: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_354827.ts: 403 Forbidden

just testing. pretty cool. again - my thanks

2 Likes
#14

Frndly works because it isn’t TVE. It looks like it is an all around TVE issue. Almost definitely not a Channels issue. But at least we can take comfort in knowing we are not alone and going crazy.

Problem was also reported yesterday History Down.

#15

Sounds about right. I 1st noticed it yesterday myself.
I can go without for a short time. As long as it gets resolved before new episodes of Alone & Secrets of Skinwalker Ranch.

1 Like
#16

Just noticed this as well. Seems like nothing from Philo is working for me [**Just noticed in the linked thread that it is A&E issue] I assume it may be the same issue. All channels work through the Philo app. Rescan of the channels completed ok. I thought maybe my pihole was blocking something but that doesn't seem to be the case.

#17

See:

1 Like