Plex playing recordings

I am using Plex to play back my recordings. But it plays in stereo sound, but when I play it in the channels app it plays in surround sound. Can anyone explain to me why and is there something I can do to fix that. Thank you

Sounds like a question for Plex Support.
Maybe it's selecting a secondary stereo audio track or downmixing the 5.1 to stereo.

I would love to all then but they never respond

Is plex Audio set to passthrough ?

Yes it is it plays all my other files in surround sound just the ones the channels DVR records are in stereo

Like @chDVRuser suggested try selecting another audio track ...

I would love to but there isn't one

How about in the Channels app?
Does the Channels DVR details for the recording show more than one audio track?

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