All of the sudden, I can’t access Pluto channels on Channels, whether on ATV, iPad or iPhone. I can see Pluto shows directly on the Pluto app, but not Channels. I removed Pluto and reinstalled it, but it doesn’t make a difference
What do the logs show?
2023/06/26 09:30:42.484523 [HLS] Stopping transcoder session ch420-dANY-ip127.0.0.1 (out: 0s, finished: true)
2023/06/26 09:31:14.499041 [M3U] stream timestamps: the-dick-van-dyke-show: start_at=2023-06-26T09:31:09-07:00 end_at=2023-06-26T09:31:29-07:00 live_delay=15s
2023/06/26 09:31:14.505666 [TNR] Opened connection to M3U-Pluto for ch1353 The Dick Van Dyke Show
2023/06/26 09:31:30.904403 [SNR] Buffer statistics for 10.0.0.166 (iPad ) for ch1353 The Dick Van Dyke Show: buf=12%,0%-100% drop=13%
2023/06/26 09:31:30.905528 [TNR] Closed connection to M3U-Pluto for ch1353 The Dick Van Dyke Show
2023/06/26 09:31:30.905681 [TNR] Error during live stream for ch1353 The Dick Van Dyke Show: Failed to download segment 17: https://siloh-cf.pluto.tv/833_FilmRise/clip/61bbbcf804ff25001a43b9a6_The_Dick_Van_Dyke_Show_The_Ballad_of_the_Betty_Lou_S03E010/720p/20211217_094623/hls/0-258257/hls_2400-00017.ts: Get "https://siloh-cf.pluto.tv/833_FilmRise/clip/61bbbcf804ff25001a43b9a6_The_Dick_Van_Dyke_Show_The_Ballad_of_the_Betty_Lou_S03E010/720p/20211217_094623/hls/0-258257/hls_2400-00017.ts": write tcp [2601:204:ee80:2480:8894:fc0c:193c:dfe1]:59102->[2600:9000:24bc:8e00:1e:e548:4440:93a1]:443: write: socket is not connected
2023/06/26 09:37:32.579135 [NAT] Successfully mapped port 8089 using upnp
2023/06/26 09:40:03.296474 [ERR] Could not start stream for M3U-Pluto ch1530 Dabl: M3U: Could not fetch playlist: cfd-v4-service-channel-stitcher-use1-1.prd.pluto.tv: Get "https://dai.google.com/linear/hls/event/oIKcyC8QThaW4F2KeB-Tdw/master.m3u8?imafw_description_url=https%3A%2F%2Fwww.dabl.com&imafw_csid=streaming_plutotv_desktop_web_live_5ef0fbed39ff730007383a69&imafw__fw_h_referer=www.pluto.tv&imafw__fw_did=other%3A18cb5532-1440-11ee-8269-787b8ac2a706&imafw__fw_is_lat=0&imafw__fw_vcid2=18cb5532-1440-11ee-8269-787b8ac2a706&imafw__fw_app_bundle=tv.pluto.web&imafw__fw_nielsen_app_id=P0C0C37AD-20C4-4EF7-AF25-BEBCB16DF85E": write tcp [2601:204:ee80:2480:8894:fc0c:193c:dfe1]:59464->[2607:f8b0:4007:80e::200e]:443: write: socket is not connected
2023/06/26 09:40:11.458693 [M3U] stream timestamps: the-dick-van-dyke-show: start_at=2023-06-26T09:40:08-07:00 end_at=2023-06-26T09:40:28-07:00 live_delay=15s
2023/06/26 09:40:11.458798 [TNR] Opened connection to M3U-Pluto for ch1353 The Dick Van Dyke Show
2023/06/26 09:40:27.912314 [SNR] Buffer statistics for 10.0.0.166 (iPad ) for ch1353 The Dick Van Dyke Show: buf=12%,0%-100% drop=13%
2023/06/26 09:40:27.953829 [TNR] Closed connection to M3U-Pluto for ch1353 The Dick Van Dyke Show
2023/06/26 09:40:27.953986 [TNR] Error during live stream for ch1353 The Dick Van Dyke Show: Failed to download segment 58: https://siloh-fs.plutotv.net/833_FilmRise/clip/61bbbcf804ff25001a43b9a6_The_Dick_Van_Dyke_Show_The_Ballad_of_the_Betty_Lou_S03E010/720p/20211217_094623/hls/258258-780901/hls_2400-00058.ts: Get "https://siloh-fs.plutotv.net/833_FilmRise/clip/61bbbcf804ff25001a43b9a6_The_Dick_Van_Dyke_Show_The_Ballad_of_the_Betty_Lou_S03E010/720p/20211217_094623/hls/258258-780901/hls_2400-00058.ts": write tcp [2601:204:ee80:2480:8894:fc0c:193c:dfe1]:59592->[2a04:4e42:2f::770]:443: write: socket is not connected
2023/06/26 09:40:58.180941 [DVR] Fetched guide data for XMLTV-Pluto in 0s
2023/06/26 09:40:58.217095 [M3U] Refreshed lineup for Pluto with 364 channels
2023/06/26 09:41:03.775204 [DVR] Indexed 7107 airings into XMLTV-Pluto (364 channels over 26h0m0s) + 186 skipped [5s index]
2023/06/26 09:41:04.588260 [DVR] pruned 5681 replaced airings in 0s.
Seems like ipv6 issue on your network
I restarted the network, but it didn’t make a difference. Is there something more I should be doing?
In testing ipv6, this is what I got
Your DNS server (possibly run by your ISP) appears to have IPv6 Internet access.
Your readiness score
10/10 for your IPv6 stability and readiness, when publishers are forced to go IPv6 only
May be related to this then, which usually happens if the disk is filling up or failing and has become very slow
Here is the latest log
2023/06/26 20:06:06.886138 [M3U] stream timestamps: sitcom-legends: start_at=2023-06-26T20:06:03-07:00 end_at=2023-06-26T20:06:23-07:00 live_delay=15s
2023/06/26 20:06:06.890134 [TNR] Opened connection to M3U-Pluto for ch1192 Sitcom Legends
2023/06/26 20:06:23.384673 [SNR] Buffer statistics for 10.0.0.166 (iPad ) for ch1192 Sitcom Legends: buf=12%,0%-100% drop=13%
2023/06/26 20:06:23.386552 [TNR] Closed connection to M3U-Pluto for ch1192 Sitcom Legends
2023/06/26 20:06:23.387486 [TNR] Error during live stream for ch1192 Sitcom Legends: Failed to download segment 5: https://siloh-sp.plutotv.net/767_CBS_TV/clip/63d1672bf97d0100131bf284_Frasier_Momma_Mia_S7E1/720p/20230127_072401/hls/234069-1003270/hls_2400-00002.ts: Get "https://siloh-sp.plutotv.net/767_CBS_TV/clip/63d1672bf97d0100131bf284_Frasier_Momma_Mia_S7E1/720p/20230127_072401/hls/234069-1003270/hls_2400-00002.ts": write tcp [2601:204:ee80:2480:1caf:e7d5:15fc:7c0e]:51820->[2001:4de0:ac19::1:b:3b]:443: write: socket is not connected
Do you have both Ethernet and WiFi enabled on the Mac?
Yes, but I always have
Disable wifi and see if you get the same result
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I had the same result. Here’s the log entry
2023/06/26 20:51:01.866534 [SNR] Buffer statistics for 10.0.0.166 (iPad ) for ch1353 The Dick Van Dyke Show: buf=12%,0%-100% drop=13%
2023/06/26 20:51:01.873628 [TNR] Closed connection to M3U-Pluto for ch1353 The Dick Van Dyke Show
2023/06/26 20:51:01.875320 [TNR] Error during live stream for ch1353 The Dick Van Dyke Show: Failed to download segment 77: https://siloh-sp.plutotv.net/107_FilmRise/clip/61bbbcf804ff25001a43b992_The_Dick_Van_Dyke_Show_Teachers_Petrie_S03E032/720p/20211217_104444/hls/704464-1450334/hls_2400-00077.ts: Get "https://siloh-sp.plutotv.net/107_FilmRise/clip/61bbbcf804ff25001a43b992_The_Dick_Van_Dyke_Show_Teachers_Petrie_S03E032/720p/20211217_104444/hls/704464-1450334/hls_2400-00077.ts": write tcp [2601:204:ee80:2480:1caf:e7d5:15fc:7c0e]:55227->[2001:4de0:ac19::1:b:3a]:443: write: socket is not connected
Do you get the same error when playing the Pluto channel from the DVR web UI player?
And what is your source for Pluto?
*Yes,I get the same error. What do you mean about the source? I set it up through Custom Channels, using the same settings that have worked for me for at least a couple of years