Problems with picture freezing


#1

Hi I have had recurrent problems with the picture freezing on live TV since before Christmas.

My setup is a HDHomeRun Quattro plugged into an Orbi Router.

I have a Apple TV plugged directly into the same router then connected to a Samsung TV via HDMI. This has the problem but was fine previously. If I use the built in tuner the picture is fine.

I have another Apple TV, the 4K version. This connects to the HDHomeRun wirelessly and connected to another Samsung TV. This works flawlessly.

Both Apple TVs have the Channels app.

I have the DVR software running on a Mac Mini and connected to the 2nd Orbi Router.

Any ideas?

I’ve sent some diagnostic logs yesterday but not sure if this helps.

Thanks. Iain


#2

Several users have reported streaming problems with the Orbi. Are your orbi units connected wirelessly or over ethernet?


#3

It’s quite odd. The Apple TV that is corrected directly to the Orbi and HDHomeRun has the problem. The one using wireless streaming works perfectly.


#4

Since those devices are co-located, one thing you could try is to get a separate 4-port gigabit switch to hang off the Orbi and wire the ATV/HDHR/DVR together.


#5

Your answer gave me a hunch to try unplugging the ethernet and using wireless instead. Haven't seen the problem since but only watched for about 5 minutes. Looks like a problem streaming over Ethernet using the Orbi router for some reason. Will report back if anything changes.


#6

That is similar to what we've heard from other users as well. Problems when using Orbi's ethernet backhaul which go away when its in wireless mesh mode.


#7

I had issues with my Orbi setup as well. I was running a network with a combination of Ethernet and wireless and had freezing problems. I got rid of the Orbi and used a singe router and switches to connect everything and the problem went away. I like the theory of the Ethernet backhaul causing the problem. Makes sense to me.


#8

More info for my problematic setup. All the Orbi units were on Ethernet in a wired setup throughout the house. The HDHomeRun was on an Ethernet port on one of the satellites (not the router).