Hello,
Who is the program data provider? There are some channel logos that need to be fixed/updated.
Guide data is provided by Gracenote.
Thanks. I assume I should contact them directly?
No you should email [email protected] with your location and the channels affected.
However, I’m not sure if they’ll be able to do anything about logos. If there are channels with incorrect data, that can be fixed fairly quickly.
Our guide provider has informed us that their standard is to use network logos for local affiliates. They are unable to provide customized callsign logos for each market.
They are however going to fix the incorrect NESN PLUS logo.
Thanks. But what’s interesting is that some of the channels do have customized logos for the marketplace. So this policy is not, apparently, strictly adhered to.