Programs recorded but NOT playing

Recently I've had an issue where I will ATTEMPT to watch a program on the browser or on Apple TV. It will just spin and spin and DO NOTHING. I don't know what is happening but this isn't acceptable. I may only pay 8.00 a month, but I need something dependable for watching TV.

Remux Running at 10mbps: 25m26s @ 6.41x (193.17fps) (But just spinning and spinning and NOTHING)

I can't be for certain but it appears to be an issue with shows recorded off LOGO.

If I use the Old Transcoder then the program will play.

Here is a sample of the logs! Can we please get this fixed!!!

2019/12/15 09:46:27 [ENC] Segment 1364 has unexpected duration 1229: expected=1.001 actual=1.1011 expected_pts=1558.322643-1559.323643 actual_pts=1558.222533-1559.290267
2019/12/15 09:46:27 [ENC] Segment 1367 has unexpected duration 1232: expected=1.034367 actual=1.167833 expected_pts=1561.359010-1562.393377 actual_pts=1561.192167-1562.326633
2019/12/15 09:46:27 [ENC] Segment 1369 has unexpected duration 1234: expected=1.001 actual=1.067733 expected_pts=1563.394377-1564.395377 actual_pts=1563.294267-1564.328633
2019/12/15 09:46:27 [DVR] indexed 1003 airings (194 channels) [1s fetch, 0s index]
2019/12/15 09:46:28 [ENC] Segment 1372 has unexpected duration 1237: expected=1.134467 actual=1.234567 expected_pts=1566.397377-1567.531844 actual_pts=1566.297267-1567.498467
2019/12/15 09:46:28 [ENC] Segment 1374 has unexpected duration 1241: expected=1.001 actual=1.1011 expected_pts=1568.799777-1569.800777 actual_pts=1568.699667-1569.767400
2019/12/15 09:46:28 [DVR] indexed 329 movies (95 channels) [0s fetch, 0s index]
2019/12/15 09:46:28 [DVR] Fetching guide data for 110 stations in X-TVE @ 2019-12-29 9:30AM
2019/12/15 09:46:30 [DVR] indexed 796 airings (110 channels) [0s fetch, 0s index]
2019/12/15 09:46:30 [ENC] Segment 1383 has unexpected duration 1250: expected=1.001 actual=1.067733 expected_pts=1578.542844-1579.543844 actual_pts=1578.409367-1579.443733
2019/12/15 09:46:30 [DVR] indexed 66 movies (27 channels) [0s fetch, 0s index]
2019/12/15 09:46:30 [DVR] Fetching guide data for 194 stations in USA-FL65086-X @ 2019-12-29 3:30PM
2019/12/15 09:46:31 [ENC] Segment 1387 has unexpected duration 1254: expected=1.001 actual=1.167833 expected_pts=1582.546844-1583.547844 actual_pts=1582.380000-1583.514467
2019/12/15 09:46:32 [ENC] Segment 1393 has unexpected duration 1260: expected=1.001 actual=1.067733 expected_pts=1588.552844-1589.553844 actual_pts=1588.486100-1589.520467
2019/12/15 09:46:32 [DVR] indexed 921 airings (194 channels) [1s fetch, 0s index]
2019/12/15 09:46:32 [ENC] Segment 1397 has unexpected duration 1264: expected=1.001 actual=1.067733 expected_pts=1592.556844-1593.557844 actual_pts=1592.490100-1593.524467
2019/12/15 09:46:33 [DVR] indexed 344 movies (98 channels) [0s fetch, 0s index]
2019/12/15 09:46:33 [DVR] Fetching guide data for 110 stations in X-TVE @ 2019-12-29 3:30PM
2019/12/15 09:46:34 [DVR] indexed 716 airings (110 channels) [0s fetch, 0s index]
2019/12/15 09:46:35 [DVR] indexed 81 movies (26 channels) [0s fetch, 0s index]
2019/12/15 09:46:35 [DVR] Fetching guide data for 194 stations in USA-FL65086-X @ 2019-12-29 9:30PM
2019/12/15 09:46:36 [ENC] Segment 1411 has unexpected duration 1279: expected=1.234567 actual=1.3013 expected_pts=1608.539478-1609.774045 actual_pts=1608.439367-1609.707300
2019/12/15 09:46:37 [DVR] indexed 966 airings (194 channels) [1s fetch, 0s index]
2019/12/15 09:46:37 [ENC] Segment 1420 has unexpected duration 1288: expected=1.7017 actual=1.768433 expected_pts=1617.782045-1619.483745 actual_pts=1617.681933-1619.417000
2019/12/15 09:46:38 [DVR] indexed 345 movies (93 channels) [0s fetch, 0s index]
2019/12/15 09:46:38 [DVR] Fetching guide data for 110 stations in X-TVE @ 2019-12-29 9:30PM
2019/12/15 09:46:38 [ENC] Segment 1424 has unexpected duration 1292: expected=1.001 actual=1.067733 expected_pts=1623.120712-1624.121712 actual_pts=1623.020600-1624.054967
2019/12/15 09:46:39 [DVR] indexed 790 airings (110 channels) [0s fetch, 0s index]
2019/12/15 09:46:39 [DVR] indexed 68 movies (24 channels) [0s fetch, 0s index]
2019/12/15 09:46:39 [DVR] Fetching guide data for 194 stations in USA-FL65086-X @ 2019-12-30 3:30AM

On your Apple TV the app should be set to "Home Streaming Quality: Original" so it plays directly.

Are you recording Logo from TVE or HDHR?

I’m Recording via HDHR.

Please upload one of the problem recordings to send.firefox.com and email us the link to [email protected]

Is everything working right now with Old Transcoder on?

The same program that doesn’t play at all will play when the old transcoder is enabled.

The file has been sent

I am getting the exact same type of errors multiple "unexpected duration" with the new transcoder.

Version: 2019.12.05.0128

Old transcoder works fine.

Please update to the latest DVR beta and see if it still happens.

What client are you playing on? Beta or release? Browser version?

Is it playing at all?

Please upload one of the problem recordings to send.firefox.com and email us the link to [email protected].