Provider - Optimum

Did you see anything in the logs?

Are there particular settings I need to disable/enable on chrome browser?

I installed in another computer and it is working. We can close this issue.

What version of Chrome on each computer?

I subscribe to SNY and can confirm that I can watch NY Mets games live using the NBC Sports App. But when I enter my Optimum login using TV anywhere, it says "no login form found" under SNY channel 6162 and doesn't seem to find a NBC Sports app to attempt to login. Please help as this is the only channel missing from my dvr!

Hi - trying to add Optimum and stuck on "Verifying login on Optimum". Any known issue?

Here's from the log:
2021/01/04 15:59:26.928688 [TVE] Auth starting for Cablevision as XXX
2021/01/04 15:59:26.928688 [TVE] action=auth mvpd=Cablevision requestor=ABC

Did you run apt-get install chromium-browser or equivalent for your OS?

No, using Windows with Chrome...

Okay then did you install Chrome to your C: drive?

Hard to say anything from two lines of the log. If you're still having issues after installing Chrome, click Support > Submit Diagnostics and email support

Yes on C drive. Will send log to you. Thanks much.

Hello, I am having trouble receiving channels with TVE/Optimum. This is what I see in my logs:

2022/08/04 03:36:04.621622 [TVE] action=science_stream error={[{access.denied.missingpackage  403}] {{[]}}}
2022/08/04 03:36:04.677165 [TVE] Channel scan 71/212 DISCOVERY failed: 403:  (access.denied.missingpackage)
2022/08/04 03:36:04.813938 [TVE] action=science_stream error={[{access.denied.missingpackage  403}] {{[]}}}
2022/08/04 03:36:04.963799 [TVE] Channel scan 72/212 FOOD failed: 403:  (access.denied.missingpackage)
2022/08/04 03:36:05.111842 [TVE] action=science_stream error={[{access.denied.missingpackage  403}] {{[]}}}
2022/08/04 03:36:05.263414 [TVE] Channel scan 73/212 ANIMAL-PLANET failed: 403:  (access.denied.missingpackage)
2022/08/04 03:36:05.369627 [TVE] action=science_stream error={[{access.denied.missingpackage  403}] {{[]}}}
2022/08/04 03:36:05.473609 [TVE] Channel scan 74/212 HGTV failed: 403:  (access.denied.missingpackage)
2022/08/04 03:36:05.610427 [TVE] action=science_stream error={[{access.denied.missingpackage  403}] {{[]}}}

and

2022/08/04 03:35:25.720043 [TVE] Channel scan 31/212 TCM failed: notAuthorized
2022/08/04 03:35:26.165402 [TVE] Channel scan 32/212 TOON failed: notAuthorized
2022/08/04 03:35:26.496342 [TVE] Channel scan 33/212 TOONP failed: notAuthorized
2022/08/04 03:35:26.893194 [TVE] Channel scan 34/212 AETV failed: notAuthorized
2022/08/04 03:35:27.252832 [TVE] Channel scan 35/212 HISTORY failed: notAuthorized
2022/08/04 03:35:27.503236 [TVE] Channel scan 36/212 FYI failed: notAuthorized
2022/08/04 03:35:27.774185 [TVE] Channel scan 37/212 LIFETIME failed: notAuthorized
2022/08/04 03:35:28.080890 [TVE] Channel scan 38/212 MSNBC failed: notAuthorized
2022/08/04 03:35:28.326748 [TVE] Channel scan 39/212 CNBC failed: notAuthorized
2022/08/04 03:35:28.707150 [TVE] Channel scan 40/212 USA failed: notAuthorized
2022/08/04 03:35:28.954928 [TVE] Channel scan 41/212 USAP failed: notAuthorized

and

2022/08/04 03:36:49.274630 [TVE] action=foxsportsauth step=registered 
2022/08/04 03:36:51.333918 [TVE] action=foxsportsauth step=done 
2022/08/04 03:36:51.333968 [TVE] action=authed 

does that technically mean success, and I should have access to the channel? If so, I don't see it in the list.

Does it work on hgtv.com/live? Or nbc.com/live?

No, but I can sign in:

But when I click continue I get this:

I have a hunch there might be a mismatch with the "optimum ID" I'm using, even though there only appears to be one on the account.

Yea you'll need to sort that out with Optimum support.

Used the proper ID, but now I'm getting this:

Edit: disregard this login isn't working either.

Try it on nbc.com/live and figure out which combination works. Maybe you need to pick Altice TV from the list, which I think is now Optimum TV?

Appears to be Optimum TV on the TVE websites, but Altice One in Channels DVR
Screenshot 2022-08-05 at 18-23-27 NBC TV Network - Shows Episodes Schedule

Thanks, it was indeed Altice One. Seems to have found most channels after I used that in conjunction with new ID.

Seeing this on a few channels however:

Happens sometime when adding a new provider.
Those all happen to be Discovery Network channels.
Individually rescan those channels one at a time using the gear dropdown to the right of them.

Did that work for you?