@chDVRuser The screenshot you posted is not the same one that was submitted in the diagnostics. Can you try authenticating again and submit again?
Not sure if you understand the situation?
I know. Thought I explained that. Your software created 10 screenshots, but each one overwrites the previous one, so you are left with only the latest screenshot (which is probably what your diagnostics send).
Not sure what you mean? I wasn't trying to authenticate and I already cleared the Xfinity security dialogs.
The issues is that Channels DVR is re-authenticating this channel every 7 or 8 days (when the auth token expires, I presume) and it's been doing that successfully in the past. This time Xfinity threw a wrench in the works by displaying 2 security dialogs when my username logged in asking for an alternate email address and a mobile phone number. I know Aman understands and that's why I replied to his post where he said submit diags and he can teach Channels DVR to click Ask me later on those security dialogs..
Xfinity is down for me as well. Just started tonight. Rebooted, upgraded to latest pre-release. removed/added xfinity. Using secondary account with 2-step off.
022/05/03 23:03:09.089567 [TVE] action=retry_form step=auth_form count=3
2022/05/03 23:03:09.811516 [TVE] action=fill_form u=cwchannels
2022/05/03 23:03:09.812761 [TVE] action=tvejs msg="xfinityLogin: wait"
2022/05/03 23:03:09.812761 [TVE] action=retry_form
2022/05/03 23:03:09.883787 [TVE] action=wait_for_auth
2022/05/03 23:03:09.887292 [TVE] action=request type=Document method=POST url=https://login.xfinity.com/login
2022/05/03 23:03:16.489183 [TVE] action=page_ready
2022/05/03 23:03:16.489183 [TVE] action=retry_form_failed
2022/05/03 23:03:16.489183 [TVE] action=screenshot
2022/05/03 23:03:16.540027 [TVE] action=screenshot size=38036
2022/05/03 23:03:16.613071 [TVE] action=capture_html
2022/05/03 23:03:16.616360 [TVE] action=capture_html size=112788
2022/05/03 23:03:18.513608 [TVE] Auth failed for Comcast_SSO: Cable provider authentication failed
Same screenshot as above.
I'm getting the same error on my primary account, also with 2-step off. I added another secondary and getting the same issue. I also added an email address for the secondary account to xfinity site. I can login just fine and view using the web browser. This is all using the same Windows computer running ChannelsDVR software.
Logs have been submitted as 1d78d2f7-71d1-4076-b3fc-7e5f8a1ebda7 .
And now Xfinity authenticated and streams are working again. Assuming there was something wrong with Xfinity last night except that I only had issues in Channels, not from web browser.
Is Channels DVR able to keep multiple screenshots now?
I think I may be encountering this again soon, as my Primary account login just presented these and I haven't logged into my secondary account (used only for Channels DVR) as I normally do each week.
We need the html file because the screenshot doesn't help as much. If you can copy those and send to support that will help.
It seems this may be changing soon.
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Is this coming to xfinity ?
Looks like the rest of the rest of the Viacom channels are now available. Watching Paramount now.
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wow, neat. just rescanned-- ive got some new channels! outside philadelphia, pa.
Those Viacom channels are working for me now.
Can someone update this page Channels Support - TV Everywhere Availability to show channels 6010-6029 are available with Xfinity.
Is anyone with Xfinity getting NFL or Redzone in Channels?
Although that page shows them, they don't have an Xfinity provider choice on their live feeds.
I thought I updated those pages but it must not have gone through. It should be up to date now.
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Thanks
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Still appears that NFL Network and NFL Redzone don't have Xfinity as a provider for their TVE feeds.
My rescan channel attempts always error out with notAuthorized
Just a heads up, seems Xfinity is auto enabling 2FA (2 Factor Authentication) on accounts, with no notice or user consent. Even sub account with view only, no billing access.
I just had my DVR try to start recording a show at 8pm, and at that exact time, my phone started getting bombed with texts from Xfinity "Your Xfinity code is ####..." every few seconds.
Logs in DVR server state: TVE: Cable provider authentication failed
Logged into Xfinity account, and noticed the 2FA setting enabled. Disabled it. Moments later, the DVR tried again and authenticated. Got txt and email from Xfinty stating 2FA "canceled from account".
So, could be a warning that Xfinity is soon to require 2FA and there may not be a way to disable it.
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If you don't give them a mobile phone number or non Xfinity email, they can't enable 2FA.
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It's there but hidden and an additional monthly fee. I personally don't feel I should have to pay them twice for a channel that is already included in my TV package but arguing that point with a rep and an email higher up the chain fell on deaf ears.
The rep even tried to convince me it was NFL Network that was charging the extra fee dispite the fact you're redirected to an Xfinity web site to sign up for the additional channel package.
Then it's not a TVE feed that Channels DVR can use.