QNAP Channels DVR Package Install Error

KMos · October 6, 2021, 12:16pm

I have a QNAP TS-253D which I had to reinitialize. When I tried to install the Channels DVR package, I got the following error message:

ChannelsDVR 1.0.3 installation failed. Failed to download setup.sh

I am running version 4.5.4.1800 of QTS desktop firmware. I also get an error message indicating there is not a valid certificate for the package. There were some older posts related to this issue, but they were resolved with firmware updates. I am running a more current version of the firmware than those listed in the other posts. Can someone help me get this resolved?

tmm1 · October 6, 2021, 2:55pm

Is the NAS connected to the internet?

KMos · October 6, 2021, 4:11pm

Yes, it is connected to the internet. Do I need to adjust a setting on the NAS?

tmm1 · October 6, 2021, 4:26pm

Double check the network and dns settings I guess. Does it show any other messages besides the failed to download?

KMos · October 6, 2021, 5:51pm

I checked my network settings and didn't see any problems. There nothing else showing for the error message. I've attached a screenshot.

tmm1 · October 6, 2021, 6:08pm

Are you able to SSH into the NAS and run some test commands?

curl -o /dev/null -v https://getchannels.com/dvr/setup.sh

KMos · October 6, 2021, 6:51pm

I don't know what SSH means, but I can try if given some direction. FYI, before the NAS was reinitialized, the Channels DVR package installed with no issues.

tmm1 · October 6, 2021, 6:53pm

KMos · October 6, 2021, 7:40pm

Thanks for the directions. I was able to connect SSH to the NAS. I typed in the command you provided, but did see any response in Terminal (I'm a MAC user). I assume that means the command ran. What other steps did you want me to try or should I attempt to install the package again?

tmm1 · October 6, 2021, 7:47pm

It should have produced some output. Please copy/paste the terminal prompt, command and output here so I can see what happened.

Run these commands too:

ls -alh /share/CACHEDEV1_DATA/.qpkg/ChannelsDVR/

KMos · October 6, 2021, 8:13pm

Here is what my landing screen looks like. I do not see any output when I entered both of the commands. I might have done something wrong in access the NAS through SSH.

kcshield · October 6, 2021, 9:33pm

You need to type Q at the prompt (then enter), then Y (to confirm), that will put you into the regular shell, then try the commands (fellow Qnap user here).

KMos · October 6, 2021, 11:24pm

Here are the screenshots you requested:

tmm1 · October 7, 2021, 12:03am

Thanks. How about these commands:

uname -a
date
curl --version

KMos · October 7, 2021, 12:32am

Here is a screenshot with the additional commands:

tmm1 · October 7, 2021, 12:41am

Thank you. How about this one:

ls -alh /etc/ssl/certs/

tmm1 · October 7, 2021, 12:50am

Can you also try this updated qpkg. I'm not sure it will fix it but it should provide more information.

https://channels-dvr.s3.amazonaws.com/qnap/ChannelsDVR_1.0.5.qpkg

KMos · October 7, 2021, 1:04am

The last command generated a long log.

KMos · October 7, 2021, 1:09am

Got the same error message when I tried to install the updated package. The log I attached earlier is actually 17 pages. Not sure how to share how to share the whole log file with, too large to attach as screenshot/picture.

kcshield · October 7, 2021, 10:33pm

I get same "certificate has expired" and it maybe related to:

https://forum.qnap.com/viewtopic.php?f=50&t=163080&p=799816&hilit=openssl#p799816

And if it is, as noted there, I don't see a fix for it yet.

Main issue I believe is Qnap openssl version:

In qnap Shell, run:
openssl version

Output (for me) is:
OpenSSL 1.0.2s 28 May 2019

And I believe issue is that this needs to be V 1.1.0 Minimum.

Luckily I already had Channels installed (seems this may have started at beginning of this month for this issue).