Quattro reception problems

#1

I just purchased the Quattro and am having “almost” severe reception problems with it.

I also have a legacy Dual and a 2 month old Connect device.

What I am finding is the Dual has the best reception by far, followed by the Connect. Then far behind is the Quattro.

I want to retire the other two devices and use only the Quattro but no way at this time can I do that.

I’m using GH Signal app and the Quattro’s signals on all channels are at or below the red line and on the Dual they are mostly at the green line. And the Connect, the signals are just below the green line…

I have the latest beta firmware installed and using the beta Channels app.

I’ve been fighting with my antenna reception all along and will be trying a new antenna soon, but I had expected at least as good reception on the Quattro. Anybody else have any issues?

#2

I’d recommend emailing [email protected] as well

#3

eMailing them now.

Will keep this thread updated with my findings…

#4

Possibly defective? Or its the way you split the antenna signal. My quatro tunes more perfect quality channels than either of my two older hdhrs. It even tunes the weaker stations broadcast from DC perfectly.

#5

Don’t have that issue with my Quattro.

#6

What are your signal strengths? how far are you from the towers?

The Quattro tuners should be better at picking up stations. In the past there were situations (mainly with FIOS) or with users really close to towers where the signal was too strong and was overloading the tuners. To test, try with an attenuator (or if you don’t have one, daisy chain some splitters to reduce the signal)…

#7

I don’t have any extra splitters at the moment, so I tried removing the splitter and connecting the Quatro directly to the antenna lead…and the signals got worse. So I might have an issue with the antenna’s amplifier (maybe).

I’m going to pick up a good non-amplified antenna and do some testing, then I’ll add in an amplifier and see what happens…

#8

A new beta firmware was released by SiliconDust today that may help.

#9

I replaced my amplified omni-directional antenna with a channelmaster stealth unamplified antenna and wow!

Much more stable reception… however with the directional antenna, I will have to figure out how to get all my stations…I will need 2 antennas for sure pointed in different directions.

I will report back in 24 hours after fully testing my single antenna setup…

#10

After testing with the basic Channel Master Stealth antenna, I can get all the channels I was getting before - all with a much better (and consistent/stable) signal quality.

I can say for sure that my “Quatro Reception Problem” was due to antenna issues and nothing more…

My Quatro NOW gets and keeps a signal better than my Dual and 2-tuner Connect. :grin:

#11

The new firmware beta is causing problems for me with reception on a strong VHF channel. I have contacted support about it, and they are having me run tests and send logs. But it is definitely a firmware issue, because I didn’t have the problem before updating the firmware, and it doesn’t effect an HDHR with older firmware connected to the same antenna.

That being said, I would advise people to hold off on the current HDHR beta firmware.

#12

Which beta version? The one from over the weekend?

#13

yes, 20171118beta1. Since installing this, I can no longer get stable reception of CBS on the Quatro.

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#14

I’m currently running 20171013beta1

I have not seen 20171118beta1 show up for me…

#15

You would have to get it from the silicondust forums, but unless you have problems now, dont do it. There are issues with 20171118beta1. SD has also made it very difficult for users to rollback firmware.

#16

For the extend and connects the firmware rollback issue is understandable.

The problem is that as hardware progresses there may be minute slight differences in the internal hardware. Differences that may be beyond SDs control. Some chipset manufacturers may keep the same part number across revisions which need different tweaks to get he best performance out of them. SDs firmware may take into account those revision changes, but rolling back firmware to one from before the firmware that came on the device originally may actually harm the device or product strange/erratic unforeseeable issues since the older firmware may not know how to correctly handle the timings/tweaks/etc from the chipsets in the newer devices.

As for the Prime the requirement is even stricter since that is a CableLabs requirement for compliance with a HUGE fine if not followed.

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#17

At least I have other HDHRs and can just hide the channel from the Quatro and use a different HDHR for that channel. But this is a beta release, released as a beta because it has not been fully tested. Now that I have downloaded it, I am the tester. And have no way to opt out. I am OK with this, as it doesn’t hinder my ability to use the other hardware that I have. But for some new user who thought it might be a good idea to try the beta release, and this is the only HDHR that they have, they are screwed. Most certainly, SD should allow rolling back beta firmware.