Hello I have experienced a list of connection with tuner on my wired home network several times over the past year. I have just submitted two logs from this morning and hope they might be able to help troubleshoot
Please let me know what other information you might need.
Thank you
I have also experienced this with an HDHomeRun Prime (cablecard) on comcast. Lost connection, press the guide and it comes right back. has happened with Channels DVR running on a QNAP NAS (TS-253A) and also a SER7 (miniPC - Ryzen 7840HS)
@gjcamp73: Please run the Resource Intensive Tests in the Troubleshooting and submit diagnostics again.
@JMN: I don't see any diagnostics from you recently.
I've seen this as well, impacts both Apple TV and Android clients. I've had to reboot my HDHomeRun Prime which seems to help. Next time I'll run the above troubleshooting.
I ran this log using Google's DNS servers.
f6580339-ae7b-4b34-b6c5-e1d9ecbc02d2
After seeing the troubleshooting I changed to cloudfare IP4 and 6 as my DNS server. Here is the log for those "intensive test" results
f08bda71-a861-4988-bd92-cd9065174fbb
For years I used Google's secondary DNS as my primary and primary as my secondary and not noticed any problems.
Not sure if this is helpful but I am going to bed with channels on and wake up to the error so I am not sure why it would try and re resolve a stream.
Never had the below issue using Google's DNS but with cloudfare I get this error when trying to tune into TBS on TVE. I use YTTV.
Thank you for your help! Please let me know anything else you need to troubleshoot.
G
Does it happen with the official HDHomeRun app?
Is tuner sharing on or off?
@gjcamp73 Confusingly, I can't find anything in your DVR diagnostic logs where anyone was trying to tune into channel 6033.
Logs have been submitted as 8389a839-0d96-4c27-9e2f-a94d7d9a96e5
Choppy while viewing live and recording
For me hd home run app is fine, tuner sharing is on
@masteryoda305 Please also submit diagnostics from the app after this is happening. Additionally please Re-Run the DVR diagnostics with Resource Intensive Tests and submit that.
706264d8-abd2-4a99-8f9c-3984e30d28a0 - resource intensive tests
had to switch off that client onto the HD home run app, trying a different one which is of course now fine.
The channel 6033 issue has cleared. The "loss of connection" in the original post has not occurred lately but I will continue to keep updating to the latest server package and will pull logs if it occurs again.
Thank you all for your continued support.
This happened to me again today
** e0323912-cd6b-4ded-a683-06618480d532 ** From the server, submitted two logs as well from clients
Again today. Send in via client and 1a93985d-38b2-4547-aafc-2bbd0ff2c739
Hello,
Over the last month or so I keep getting the loss of connection error again. It has been happening very frequently lately around every ~40 minutes or so. I pulled these intensive diagnostics right after I received the error again. This is only impacting my bedroom TV and nothing has changed in my network. It is all hard-wired Ethernet.
Normal Diag - 4244a236-7194-46b0-9b7d-fa8991907f64
Intense Diag - c6b48312-b518-4cff-9826-f7e2d298f35c
My Bedroom TV
Channels v4.8.0
NVIDIA SHIELD
AndroidTV 11 API/30
192.168.73.197
Local
now
I get an error on the client side "!Connection Lost - The connection to the tuner was lost. Press play to try again (Connection Reset)"
I submitted diagnostic from the client but I am not sure how to identify that log for you.
Please let me know if you need anything else from me. I have updated the server and there so not seem to be any updates available for Channels on the client side.
Thank you,
gjcamp73
Looks like you're having network issues, so you may want to check the cables and switches between your Bedroom TV and your DVR.
Thank you for checking it out. I didn't change anything on the network. I noticed a weird error on the Bedroom ShieldTV client when I looked at my clients from the server. It was something like "Call to r\ not available," but I only saw it once and couldn’t capture it for reference. After my initial post, I tested Channels on both my phone and ShieldTV. My phone, connected to the Eero in my bedroom using the same backhaul ethernet as the Shield, worked fine. However, the Shield kept losing connection a few more times. I decided to do a factory reset on the Shield and reinstalled Channels. Since then, it has been working perfectly.
Thanks again for your help.
gjcamp73