Random micro-pauses on shield

Channels DVR Server Troubleshooting
#1

Have been using channels dvr for a few weeks, running it on a 2017 nvidia shield, running server app on my unraid server on a gigabit network..

receiving random pauses while watching tv, basically the pause lower display bar appears for a second , video appears to skip a few frames and then goes back to normal automatically..

there are no problems when using the inferior hdhomerun, or live channels app on my two hdhomerun primes.

other info: running gigabit network, speed to server test results as download 989.03, latency .79, jitter .81. have disabled and enabled surround sound with no change, have enabled and disabled tuner sharing with no change.

have also tested brand new out of the box 2017 nvidia shield with only the channels app installed and problem still occurs.. unraid server is overkill for channels dvr server (dual e5-2690s 16 core with 64 gigs of ram, with 18 TB of free space.

any suggestions would be appreciated,

#2

Can you submit diagnostics from the player settings tab?

What kind of hdhomerun?

#3

Just submitted diagnostics, using 2 hd homerun primes, thanks for any help..

#5

When this happens does the timeline bar show a pause icon or a spinner icon?

#6

I have this issue all the time on all of my shields. The timeline bar pops up and it pauses for a fraction of second and then resumes.

I have tried to switch the decoder from Hardware to Software and disabling Surround Sound, but I still get micro stutters every few minutes or so.

I'm getting 1000Mbit/s when I test the connection to the DVR, so I know it's not a network issue. I've also checked the signal quality on both of my HDHomeRun Prime's and they are pegged at 100%. I also never experience issues using the Prime's from the Channels IOS app.

#7

Can you submit diagnostics and I will compare the logs to the previous reports above

#8

Ive had this happen on TVE channels usually when commercials are changing resolutions or something like the show comes back on. I just assumed it was the nature of a live web stream, like that happens on YT or Twitch live streams sometimes. Happens sometimes to when watching some OTA channels, where the signal drops for a sec or sudden brief interference happens.

#9

I submitted my diagnostics yesterday. Let me know if you need them again.

#11

Figured out a fix that works permanently for me. It's a bit of an inconvenience though so I'm hoping @tmm1 can figure out how to work this into a setting somehow. If I tune into a channel and then pause for a few seconds to the let the buffer fill up slightly, it will play for as long as I want without any stuttering.

Any way we can tell the sheld to build up a tiny buffer of a few seconds so I don't have to manually do this every time I change the channel?

I should also say that I always play at "Original" quality on my shield tv boxes.

#12

This has been happening for quite some time it appears on all Android devices.... Shield, Sony AndroidTV, and FireTV.