RCN TVE login no longer working

I can no longer connect to my RCN TVE source. After removing the source and trying to re-add it I get the following error

could not dial "ws://127.0.0.1:53111/devtools/browser/0750515e-467b-4dc1-b80a-541c370af6e1": context deadline exceeded

RCN recently changed over to Astound, so not sure if that is part of the problem. I can login to the Astound website and other streaming apps using the RCN login.

I forgot to mention I’m on 2023.08.29.2116

Please go to Support -> Troubleshooting -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.

Ok submitted 0446a9c1-734e-42be-8a10-ffe9f4c4cc04

2023/09/03 18:47:21.286809 [TVE] Auth starting for RCN as XXXXX
2023/09/03 18:47:22.669995 [TVE] action=auth mvpd=RCN requestor=nbcentertainment
2023/09/03 18:47:33.688917 [TVE] Auth failed for RCN: could not dial "ws://127.0.0.1:53133/devtools/browser/5e2e31c9-dcd4-42b7-a1a2-a3ffa57f4083": context deadline exceeded

1 Like

Reinstall chrome and reboot

thank you, that did it. Not sure why that works, but thank you.

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