Receiving Auth Failed for Cox

Channels DVR Server TV Everywhere
#1

Receiving "Auth failed for Cox: "no login form found"" in the log file and a blank login screen while attempting to add Cox as a TV Everywhere source.

This was working until very recently, the source was removed and am attempting to re-add the TVE source.

Troubleshooting summary page reports:
(green) DNS
Resolved host via system DNS

(red) Cloud Reachable
Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": EOF

(green) Local Time
Local clock is accurate

(red) Remote Access
Could not send request to community.getchannels.com: Get "https://community.getchannels.com/dvr/api/remotehealth": EOF

(green) Disk Permissions

#2

Please press-and-hold on the Check For Updates button in the Settings page of your DVR. We have fixed this in the latest DVR pre-release.

#3

Appears to be returning an error while checking for the update:

2020/10/04 19:35:07.549765 [SYS] Error checking for update: Get "https://channels-dvr.s3.amazonaws.com/prerelease.json": EOF

Version
2020.09.14.2100
Up to date!

I'm also unable to "ping community.getchannels.com" in the FreeNAS jail - "Destination Host Unreachable"

Could be a larger issue with the jail?

#4

Looks like it. What does your jail's resolv.conf look like? What about the output of ifconfig?

#5

Thank you for offering to assist. The network item has been resolved.

Network interfaces on my FreeNAS server had changed recently and the jails were failing with "auto" selected for the VNET interface. I had to select the correct interface name rather than use "auto." I was then able to ping community.getchannels.com and the update download was successful.

2020/10/04 21:01:33.846722 [SYS] Downloading new version v2020.09.30.1642
2020/10/04 21:01:36.276772 [SYS] Update downloaded and verified successfully.

I was then also able to login and successfully add the Cox TVE Source.

1 Like
#6

GNU nano 4.9.2 /etc/resolv.conf

Generated by resolvconf

search local
nameserver 192.168.1.1
nameserver 1.1.1.1

root@channels:~ # ifconfig
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
inet 127.0.0.1 netmask 0xff000000
nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
groups: lo
epair0b: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
options=8<VLAN_MTU>
ether 02:ff:60:c3:fd:60
hwaddr 02:2a:13:00:08:0b
inet 192.168.1.15 netmask 0xffffff00 broadcast 192.168.1.255
inet 0.0.0.0 netmask 0xff000000 broadcast 255.255.255.255
nd6 options=1
media: Ethernet 10Gbase-T (10Gbase-T )
status: active
groups: epair