Recorded program not scanned for commercials?

Channels DVR Server
#1

We recorded ABC News this evening and started watching it 15 minutes after it was complete. It skipped the intro but NO commercial blocks were seen on the progress bar. When I edited commercials on the server, the commercial blocks were there.

Am I missing something?

#2

Please go to Support -> Troubleshooting -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.

#3

Submitted as f544900d-e2a2-4956-b932-1f7d8f45c230