Recording missing segments

When we record shows, the playback of the show is missing segments of the show. Example: show records for 15 minutes, interruption for 25 minutes so that part of the show is missing, last part of the show is recorded.

How to fix?

I'm having the same problem!

Submit diagnostics from the server after it happens.,
What source is the recordings from TVE or OTA?

the logs would tell you if there was signal issues with OTA, or network issues with a TVE stream.

How to access diagnostics? Several shows are unwatchable because so much of the recording is missing. It is from streaming channels, not over the air. Very frustrating.

Please go to Settings -> Support -> Submit Diagnostic Logs from your device and let us know when it's been submitted so we can have a better idea of what was going on.

I do not have access to the server. I am watching away from home where the server is located. Is there a way to access the diagnostic logs remotely?

You can submit the diagnostics from the device and we can view them.

If you want to access your own DVR logs, you can do it by going to https://my.channelsdvr.net/

I accessed the diagnostics and I got this message on top. McAffee is no longer an active subscription, but could it still interfere with recordings. Found third-party firewall software: McAfee Firewall.

We recommend using the built-in Windows Defender Firewall for best results and security.To continue using third-party software, please check the manual for your firewall for instructions on how to add whitelists for:

  • Network access via TCP Port 8089
  • Network access via UDP Port 5353
  • The DVR application executable: C:\ProgramData\ChannelsDVR\latest\channels-dvr.exe

Here is more info on the page:

Status About this server

Version

2022.03.23.0209

Check For Update

Uptime

a month
Started 05/11/2022

Timezone

EDT

OS

Dell Inc. Inspiron 7773
Windows Microsoft Windows 10 Home
10.0.19043 Build 19043 (kernel: 10.0.19043 Build 19043)

CPU

8 cores / Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

load averages: 0.56 0.78 2.30

RAM

15.84 GB
47.0% free

NET

1 interface
192.168.0.165

Disk

25.2% used

1.35 TB available

Activity

Recording ch9076 for Gaslit until 9:02PM.

Watching Life Below Zero - Season 18, Episode 4 from Jane's 5th Fire TV

Watching ch9084 from 174.211.178.194 (Remux Finished)

Watching ch9087 from 174.211.178.194 (Remux Finished)

Watching ch9088 from 174.211.178.194 (Remux Finished)

Watching The Last Waltz (1978) from 184.60.5.79 (Transcoder Ready).

Basic Setup Enable features and configure tuners

Bonjour

Advertising dvr-desktop-q4fdlnb.local. via 0 networks: [192.168.0.165]

DVR

4 sources found

Add Source

PBS

1 channel

test

46 channels

MOVIES

45 channels

Spectrum

186 channels

DVR Database Manage your DVR metadata

Stats

12 Passes
33 Shows
100 Recordings

Maintenance

Last backup 15 hours ago

Storage Paths

C:\DVR

Guide Database Maintenance tasks for the local fourteen-day guide

Status

Idle

Stats

2 Lineups
14,881 Shows
60,584 Listings
281.48 MB on disk

Maintenance

Last refreshed an hour ago

Recordings & Passes Default options for recordings and new passes

Padding

Keep

All

Unwatched Only

Last 3 Only

Remove Items From Trash After

10 days

Commercial Detection Recordings can be scanned for advertisements to allow skipping over them during playback

Status

Idle

Enabled

Detect Commercials

Thread Count

1234567

Learn More

Local Content Import your existing media library into the DVR

Status

Idle

Movie Sources

TV Sources

Video Sources

Maintenance

Transcoder Video compression mode used for remote and web-based playback

Transcoder

Software

Deinterlacer

BlendLinear

Adaptive Streaming

OnOff

Automatically adjust bitrate based on available bandwidth

Cache

19.76 GB on disk

Web Player Configure the video player built into the web browser (requires transcoding on DVR server)

Server Quality

1080p @ 10mbps

Client Buffer

30 seconds

Learn More

Remote DVR Access your DVR away from home via my.channelsdvr.net

Enable

OffOn

Port Forwarding

ManualAutomatic

Configure your router to forward TCP port 8089 to 192.168.0.165

URL

http://my.channelsdvr.net

Integrations Annotate your recordings and use them with other video software

MCEBuddy Metadata

Export .json file next to each recording for MCEBuddy processing

EDL Export

Export .edl file next to each recording for auto-skip in external video players

VideoReDo Export

Export .vprj file next to each recording for editing in VideoReDo

VLC links

Show VLC links in the web UI. Requires installation of vlc-protocol helpers.

Experimental Toggle experimental features

Local Networks via TV Everywhere

Some major metropolitan area offer access to NBC, ABC, CBS and FOX stations via TV Everywhere

Old Transcoder

Use deprecated transcoder for recorded content. Intended to be used for testing if there are problems with remote streaming.

Web Player Adaptive Streaming

Use adaptive streaming for the web player in the browser. This is known to have issues on some browsers.

HTTP Logging

Record all HTTP requests to the DVR log