Recordings freezing then speeding up

#21

I believe this may have been the pre-release that introduced the problem:

2 Likes
#22

Stable versions are old and do not have fixes for tve to even work. that was mentioned in other threads.

This issue is minor, well, maybe more an issue for those who care about pristine recording files perhaps. Sure they will fix it soon enough.

#23

@tmm1 Perhaps Aman can offer some clarity.

This is a holiday weekend, so I wouldn't expect any major movement until Tues or so.

1 Like
#24

We're working on it.

It's a bug in our remuxer.

Once fixed you will be able to repair old recordings.

7 Likes
#25

Thanks for the acknowledgement. With the Yellowstone finale about to start I had to manually download and revert to 2021.12.24.2109.

#26

Can you also upload the debug recording log for that file

#27

Via the view debug log option i assume u mean.
done

1 Like
#28

Is this latest update for the sync issues the remuxer fix?

#29

Yes. Was just about to post and you beat me to it.

3 Likes
#30

I'll give it a shot later, as I've got the evening news programs going in the background for now.

Thanks for the prompt response; wasn't expecting much until tomorrow considering the holidays.

Happy New Year Aman, Jon, and Eric.

2 Likes
#31

It’s fixed! Been watching Nat Geo which was impossible to watch yesterday. Smooth as butter now. Thank you!

1 Like
#32

Thank you! Your team is always very responsive and appreciate the quick work

1 Like
#33

I hope you don't mind, but I went ahead and flagged the thread as solved as you have confirmed that the recent update fixes the issue.

Based upon an update from the OP, I have unmarked the solution. (It wasn't the OP.)

2 Likes
#34

Spoke too soon. Nat Geo just started freezing again

Logs sent. cc2566dc-afab-4e8c-b3d5-e81a6776a79a

#35

@mtnbkr60 Could you submit from the client after it happens?

If its easier you can use http://x.x.x.x:57000/diagnostics/submit so you don't have to stop the player

1 Like
#36

Just did it that way on a freeze

0d693272-6354-454f-b43f-bad8f7982896

a7a76f62-4a1a-48f1-879b-9dea4e69d80b

31f19697-344f-4575-8e96-21b7761ddb77

17eeb740-352e-4026-9c35-42324d11f48c

#37

Thanks.

I've been watching NGC for a bit and its looking good with v2022.01.04.0152. Should be finished uploading soon.

EDIT: available now.

#38

Thanks and we have a few shows to watch and will let you know

#39

Watched a few TVE recordings last night and no issue, thanks again!

1 Like