Remote Access Issues - spinning icon

[tonywareck]

I've successfully set up remote access for Channels, and confirmed that I can access my.channelsdvr.net from outside my home network. I can even see the channel grid of current TV shows, but for some reason when I try to watch a channel, I get an endless spinning icon and nothing ever loads.

Only thing that is odd is under the remote access settings, when doing automatic it defaults to port 8090. I've added 8090 to my port forwarding, no success. I've tried the manual setting up and used 8089 and set up port forwarding, but that doesn't help either.

Any ideas?

[tmm1]

Check the dvr log under Support

[tonywareck]

Duh, think I figured it out. Here's the DVR log:

ffmpeg: ch508-dANY-20eda3055847-remux:  [h264 @ 0x934dfc0] sps_id 0 out of range
2023/05/09 14:09:50.319032 [HLS] ffmpeg: ch508-dANY-20eda3055847-remux:      Last message repeated 1 times
2023/05/09 14:09:50.319048 [HLS] ffmpeg: ch508-dANY-20eda3055847-remux:  [ac3 @ 0x934ec80] Multiple frames in a packet.
2023/05/09 14:09:50.636851 [HLS] Probed live stream in 637.690607ms: h264 1280x720 progressive 2934414bps
2023/05/09 14:09:51.713194 [ENC] Starting encoder for ch508 in /volume1/DVR/Streaming/ch508-dANY-20eda3055847-1574841366/encoder-1-1365697251 at 1 (0.948433) (encoder=hevc_vaapi, resolution=384, deinterlacer=blend, bitrate=572, segment_size=0.01)
2023/05/09 14:09:51.794103 [HLS] ffmpeg: ch508-dANY-20eda3055847-1-hevc-aac-copy--572-64-384-0-0--blend-false-false-0.01-0:  Error while decoding stream #0:1: Invalid data found when processing input
2023/05/09 14:09:51.815543 [HLS] ffmpeg: ch508-dANY-20eda3055847-1-hevc-aac-copy--572-64-384-0-0--blend-false-false-0.01-0:  Error while decoding stream #0:2: Invalid data found when processing input
2023/05/09 14:09:51.958975 [HLS] ffmpeg: ch508-dANY-20eda3055847-1-hevc-aac-copy--572-64-384-0-0--blend-false-false-0.01-0:  [hls @ 0x8c557c0] Stream HEVC is not hvc1, you should use tag:v hvc1 to set it.

I turned off "Use HEVC for transcoding" and seems to be working again...think that got turned on inadvertently at some point. Thanks for help!