Remote access not working after changing Modems

Channels DVR Server Troubleshooting
#1

I had remote access working. I changed to a new modem. I then opened up port forwarding on the new modem to 8089.

I get this message in trouble shooting:

Remote Access:
Outgoing connections are coming from 154.6.20.162 but the external IP of the router is 73.209.223.44

Any ideas?

#2

Judging by the error message, you probably need to switch remote access off and then back on

#3

I tried this. I shut if off and restarted the dvr and also the server. But when I turn remote access back on, I get the same error message.

#4

If you goto a site like whatismyip.com, does that match the ip of your modem?

#5

If he got a new router, possibly he has Channels DVR trying to use UPNP on it instead of specifying Manual port forwarding.

#6

I was able to get this to work. I had also added a VPN. So I turned off VPN and redid the port forwarding on the new modem. It works now. Thanks for all the suggestions!

Question (and I will search around).....is it possible to have a VPN on the dvr server machine?

#7

Yes, but usually in that case, you access via your local IP address, and the Channels clients are considered Local/Home, not remote.

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#8

Can someone instruct me exactly how to connect remotely when using a VPN (expressVPN btw)? I have searched and see comments like the above that you can do this but I can't find the exact steps to do this.

I do know that expressvpn has a split tunnel feature but unfortunately that does not work on the current MacOS. I checked with them and they said the are working on fixing it but no ETA.

Thanks, Bryan

#9

If you're using an outbound VPN then you need to email support with your non-VPN IP and we can set it on your account.

#10

email sent. Thanks!

#11

Hello. I sent and email a couple of weeks ago and have not heard back. If there are resources here please let me know. Again, I am trying to get remote access to work with a VPN.

#12

What VPN server are you using?

#13

I have expressvpn installed on my Linksys router.

#14

But expressvpn is an outbound VPN service, if I remember correctly. Unless there is a way to allow inbound connections, I don't think it will work.

#15

Ok, expressvpn has split tunneling on the router. So I was able to open just my channels dvr server and now have remote access working. Thanks for the help here.

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