Remote Access - Spinning "Requesting HTTPS Cert", then no Access

#1

Not sure related, but timing suggests it is.

I tried to enable remote access earlier today. First tried the "Automatic" option, but could not find my router. With a static IP, I port-forwarded 8089, but got a spinning "Requesting HTTPS Cert..." type message. I saw a support topic suggesting adding .../auth/refresh to the server connection string. No luck. Stopping and starting the Win10 process had no effect.

Uninstalled and reinstalled the Win10 server and Android client. I am NOW able to select the "Manual" port forward option with no spinning thingy. But, clicking the app from my phone while OFF local wifi, I get a message like "You don't have out of home streaming enabled."

Am I missing step, or did I manage to get tangled-up by aborting/reinstalling before the spinning thingy resolved?

Note: My Plex server is remotely accessible via similar port forwarding of 32400. VPN is turned off for the moment, but split-tunneling does work for Plex server.

#2

Click Check For Update > Prerelease and try to access it after

#3

Thanks, but no change.

Troubleshooting indicates "...current IP for this system is 72.235.xxx.xxx." I port forwarded 192.168.86.99:8089. 72.235.xxx.xxx is my external addr, correct?

Suggestions?

#4

Looks like you have two different accounts? You have to be logged into the correct one to access the dvr

#5

Thx, troubleshooting does now report Remote Access is established. That's good. Android client still seems confused.

I do not think I have another Channels DVR account, but I will poke around.

#6

There are two accounts posting in this thread.

#7

Look at who your first post was from

#8

Hmm, Interesting. Had no clue. Might just be a 2nd account in the support forums; not exactly sure how I toggled between them here just now. I know I am not paying for 2 Server accounts. :slight_smile:

I'll get this straightened away and see if that helps w my Remote Access issue.

#9

So, still unable to remotely connect. Here's where I stand:

  1. VPN = Off
  2. Manually forwarded port 8089 on a static IP, selected Manual option in settings
  3. At home, Troubleshooting reports "Remote connection was established"
  4. From phone, w wifi off, clicking app = "Server could not be discovered"
  5. Uninstalled Android client, reinstalled.
  6. Pointed to Channels server on 192.168.86.99 (static), same result.

Any suggestions to try?

Note: As mentioned above, I had 2 accounts in the support forum, one was accessed via the Channels support link, the other via an old, separate browser bookmark. I only have a single server account.

#10

Check your port at https://portchecker.co/
Use your external 72 ip port 8089
Does it show open true

#11

72.xxx.xxx.xxx Port 8089 is Open.

Thx for that link. Very helpful.

#12

Have you verified your server ip and that there is not a typo in the router ip settings

#13

Yes, checked several times. IP number is coming from the router settings (not typed by me, but they are correct). I only added 8089 port number to external and internal port values. I selected TCP - correct?

As noted: My Plex server is accessible via similar port forwarding

#14

Does your android device settings allow the channels app access to cellular data?

#15

Yep, data access avail on cellular.

#16

Does my.channelsdvr.net load over LTE?

Please also try updating your DVR to pre-release.

#17

Already updated to pre-release. No effect.

my.channelsdvr.net from my Android device (with WiFi "off") returns: "You do not have out of home streaming enabled."

#18

You have to make sure that getchannels.com/account says markp99dvr before my.channelsdvr.net will work

#19

Thanks. Using the link provided, I signed-out and back in as markp99dvr.

Clicking the Android app produces the same result (~Unable to discover server).

Trying "my.channelsdvr.net" produces the same message: "You do not have out of home streaming enabled."

Maybe a fresh server install w confirmed login credentials?

#20

Does clicking this make any difference: http://192.168.86.99:8089/auth/refresh