Remote streaming works, but can't access site

[jlightNB]

I updated my modem and router recently and reconfigured port forwarding and remote streaming. While I have no problem accessing Channels remotely using the app, I am no longer able to access my local channels site remotely. When I go to https://my.channelsdvr.net/ it changes to URL to the correct address for my server and I verified that it resolves to my IP address. However I keep getting the error ERR_CONNECTION_TIMED_OUT in my browser and it never loads. I have port forwarding set for both TCP and UDP traffic for port 8089 and the Remote Streaming setting shows it's working.
Is there anything I'm missing?

[Rice]

Changed ISP Unable to Access Settings on Different Computer

Your new router most likely does not support hairpin nat. My guess is you are trying to access the settings page from my.channels. Instead from your Mac web browser you need to use the actual internal ip of the nuc ie. http://xxx.xxx.x.xx:8089 disregard any warnings and continue to site anyway if you get those pop ups

You will find that if you disconnect from home WiFi on your phone and use cell data that you will have no problems reaching my.channelsdvr.net.

[jlightNB]

Interesting. I was actually trying to access it from my desktop at my office. After reading your message I tried again from my phone using cellular data and was able to access it.

[Rice]

@jlightNB

I was actually trying to access it from my desktop at my office

You should be able to reach my.channelsdvr from your office. Unless maybe your are attached to a vpn server at your home and your router doesn’t support hairpin.

@jlightNB

I am no longer able to access my local channels site remotely.

I apologize I skimmed over this part in your post, you can disregard the hairpin NAT comments. Hairpin NAT is used while on your home network when you try to connect to my.channels.net. Some routers support hairpin some don’t.

[jlightNB]

Since I have a work around for this, it's not that big of an issue, but I'm still trying to understand what's happening so I can potentially fix it. When I'm out of the house at my office I am able to connect to my Channels website from my phone, but not from my desktop. My phone is connected to my office WiFi network, my desktop to my office Ethernet network. My desktop just returns ERR_CONNECTION_TIMED_OUT. I turned on HTTP Logging in advanced settings and see all of the requests from my phone, but don't see anything from my desktop, so it seems like requests from my desktop aren't even making it to my Channels server.
Any idea why one works and the other doesn't? Any idea how I can diagnose this and fix it?

[Rice]

Probably some kind of firewall or antivirus software on the desktop