Remote Viewing isn't working

Channels DVR Server
#1

I am having an issue trying to view recorded content on my Channels DVR while we are away from home. I can see all of our recorded shows when I open the app, but when I pick a show, it just "spins" and never loads.

Screen Shot 2022-07-06 at 7.47.56 AM
Screen Shot 2022-07-06 at 7.47.56 AM2342×686 133 KB

Screen Shot 2022-07-06 at 7.48.38 AM
Screen Shot 2022-07-06 at 7.48.38 AM2326×742 155 KB

I have uploaded the screenshots from my pfSense firewall. I believe I have the Firewall and NAT rules set up correctly, and if memory serves, I had streaming successfully working when I first set up this instance of Channels DVR.

Anyone have any idea of what is missing here and why remote streaming does not work? Thanks!

#2

If you can see your shows...that means you are getting through to your DVR.

Can you access https://my.channelsdvr.net

I bet your DVR is trying to transcode and it isn't up to the task

#3

Thanks, it is good to know I have the rules correct.

As far as the transcodes, Channels is running on a Dell 720XD Server with Dual Xeons and 32GB of RAM, so I kinda doubt that transcoding horsepower is the issue here. I even have an nVidia GPU onboard for it, if Channels can leverage it.

So if it isn't firewall, and I don't think it is transcoding capability, what else could it be?

#4

Check the DVR log

#5

Thanks, what is the relative path to the log file(s) I am looking for? Will any errors be self-explanatory or do I need to post the codes here?

#6

It's visible under Support > Logs and you can also check Support > Troubleshooting and click Submit Diagnostics there