These are the same symptoms I've experienced.
The next time you notice this, could you try visiting Scheduled Recordings from Settings as well, and compare the two visualized lists?
I figured out how to “kill” the app on the ATV. I will watch for the problem to see if it returns.
The only instance in which the schedule appears as incorrect is on the ATV. And it's on the ATV app sidebar schedule. If I review the schedule, via the browser which is accessing the server app on my Synology, or the Channels DVR app running on my iPad these are correct.
I see the same out of date schedule from the Settings. Only way to clear it up is the kill and restart the app on AppleTV.
Here's a new one that happened today. I set up a recording this afternoon. On the app running on the ATV, it was neither listed as scheduled or recorded, even while it was being recorded and the guide showed it was. However, on my iPad it showed as scheduled and after it completed I was able to play it back. And when I went into settings on the app running on the ATV it wasn't there either under all possible places to find it. All of this suggests the ATV version of the app is having real issues.
From the log on the server side via the browser:
2024/05/02 17:30:00.001513 [DVR] Starting job 1714696200-ch7.1 ABC World News Tonight With David Muir on ch=[7.1]
2024/05/02 17:30:00.001618 [DVR] Waiting 6h4m59.998382408s until next job 1714718100-2 The Late Show With Stephen Colbert
2024/05/02 17:30:00.473422 [TNR] Opened connection to 10A482C6/2 for ch7.1 KGO-HD
2024/05/02 17:30:00.473921 [DVR] Recording for job 1714696200-ch7.1 from 10A482C6 ch7.1 into "TV/ABC World News Tonight With David Muir/ABC World News Tonight With David Muir 2024-05-02 2024-05-02-1730.mpg" for 29m59.998327509s
2024/05/02 17:30:02.021659 [IDX] Generating video index for job 1714696200-ch7.1
2024/05/02 18:00:00.021419 [TNR] Closed connection to 10A482C6/2 for ch7.1 KGO-HD
2024/05/02 18:00:00.245804 [SNR] Signal statistics for "TV/ABC World News Tonight With David Muir/ABC World News Tonight With David Muir 2024-05-02 2024-05-02-1730.mpg": ss=100% snq=100% seq=100% bps=6783066,1949184-13480352 pps=581,179-1154
2024/05/02 18:00:00.760274 [SNR] Buffer statistics for "TV/ABC World News Tonight With David Muir/ABC World News Tonight With David Muir 2024-05-02 2024-05-02-1730.mpg": buf=0% drop=0%
2024/05/02 18:00:00.772357 [DVR] Finished job 1714696200-ch7.1 ABC World News Tonight With David Muir
2024/05/02 18:00:01.365449 [DVR] Processing file-1031: TV/ABC World News Tonight With David Muir/ABC World News Tonight With David Muir 2024-05-02 2024-05-02-1730.mpg
2024/05/02 18:00:01.365679 [DVR] Waiting 5h34m58.634321659s until next job 1714718100-2 The Late Show With Stephen Colbert
2024/05/02 18:16:51.439819 [DVR] Deleted #1027 /volume1/ChannelsDVR/TV/The Late Show With Stephen Colbert/The Late Show With Stephen Colbert S09E84 Jeff Daniels Hannah Einbi 2024-04-30-2335.mpg (user)
2024/05/02 18:16:52.669286 [DVR] Deleted #1026 /volume1/ChannelsDVR/TV/Frontline/Frontline S42E09 Documenting Police Use of 2024-04-30-2200.mpg (user)
2024/05/02 18:16:53.231896 [DVR] Deleted #1025 /volume1/ChannelsDVR/TV/The Rookie/The Rookie S06E07 Crushed 2024-04-30-2100.mpg (user)
As others did, after "killing the app" on the ATV and starting it once again, the recording of "ABC World News" appeard.
Appreciate a fix!
Hoped that the recent update to Apple TV might have some impact on the issue. Nope. It's clearly something to do with where the Channels DVR app on the AppleTV hardware is getting it's time of day and date. I see items showing up in the Schedule sidebar indicating scheduled for tomorrow, when its happening today. However, the Schedule in the Settings section is correctly showing the shows coming tomorrow, while a couple items listed as scheduled in the Schedule sidebar have already been recorded and awaiting viewing. This is very perplexing.
I'm having the exact same issue for over a month now, if I remember correctly. The only solution for me is to restart the Channels app on my Apple TV 4k Ethernet. Not ideal. I'm pretty sure this is a programming issue that can be resolved with code to reset the time and date stamp on resuming the app.
I find your means for “resetting” the app via restart the same solution I’ve used. However, that suggests the app itself is not obtaining the time zone via the Apple TV which is correct on my unit. The Apple TV uses NTP service to get the correct time and the user sets the time zone. So, it would suggest, as you say, a code issue in the Channels DVR app on the Apple TV. This issue does not arise on the Channels DVR app on my other devices. From the behavior I’ve seen to date it almost seems the app is using the U.S. DST for the East Coast rather than where I live in CA, 3 hours difference. Or worse GMT of 8 hours.
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Today I noticed that even after a program, “Sunday Morning”, that was recorded over 12 hours earlier, it still appeared in the Schedule sidebar on the app running on the Apple TV at 7PM my time;
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Also, another program, “60 Minutes” which had begun recording, after 7PM. I then chose to “Skip” this already recording program, which appeared as an option;
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Once I did that, I looked at the Schedule, again in the sidebar, and now both the previously listed “Sunday Morning” and the “60 Minutes” program had both disappeared from the sidebar schedule.
So, it may be less about time zone and more as you suggest: a coding issue having to do with following what has been set in the Channels DVR server which all the apps are supposed to follow.
To be fair, Apple may have slipped an API change into updates to tvOS and caught the Channels Developers out. I have the Schedule Section in my Sidebar. I pause my Apple TV at the end of every day. I am running tvOS 17.5.1 currently. For a brief period I was powering off and then restarting my Apple TV to get it to refresh the Channels Schedule the next day until I figured out how to close the Channels app and restart it using just the Apple TV Siri Remote (Gen. 3) without fully powering off the Apple TV.
My setup uses a Logitech Harmony Elite. However, I’ve not found any way to get this remote to issue the power off and get the ATV to properly respond. I have the Gen 3 ATV 4K.
Which key do you press to “pause” the ATV? Is it the Play/Pause or the click-pad center button? I’ll see if I can get the Harmony programmed to pause the unit in the process of shutting it down. I believe I can add a step in the shutdown activity of pressing the “pause” button.
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I long press the power button at the far upper right. That puts the ATV in sleep mode. A short press of the same button brings it out of sleep mode. The option when the ATV is on is to short press the same button and press it again to select "Power Off" in the pop-up menu. I believe "Power Off" is really a sleep mode since the Channels app does not announce "Preparing Your TV..." upon restarting it.
I can force a restart of the ATV by going into the settings menu > System > Restart
I force a restart of the Channels app when viewing it by double-clicking the "TV/Control Center" button, then double-clicking the top of the large "Clickpad" button
I can find no way to completely power down the ATV other than to pull the power plug.
I’m going to see if I can successfully add a step in the Harmony during the End Sequence to effect what you’ve suggested. They offer both Pause and Stop, and even Reboot.
But as you’ve discovered Power Off neither is offered nor available according to the techs at Logitech.
Update: by adding the "Menu" button "step" to the Start Sequence of the Apple TV activity, as well as adding a "Stop" button to the End Sequence for the Apple TV activity, I'm no longer experiencing any incorrect Schedule tab in the sidebar view of the app on the Apple TV.
The Schedule section, when accessed via the sidebar navigation will now update correctly after the Channels app resumes from the background.
Can someone confirm that this has resolved the issue that was discussed in length on this thread?
Sorry I've not responded. Having altered my Logitech Harmony activity (see my reply of June 2nd) I no longer had need of any "fix". I believe mike48085, GTFan and cbabcock were the only other responders who had this same symptom. Maybe they are not signed up for notifications of activity on this topic. Guess a PM to each might get them to provide any feedback.
From what I've seen in limited use (out of town right now) it has been fixed. Will follow up if not, thanks!
We’re pretty sure this is resolved with the fix as it was pretty obvious when we fixed it.
So I’m closing this.