I have the Brewers MLB games setup as a season pass. The MLB games can appear on 1 of any 4 (or maybe 5 or 6) channels typically, so I don't try to force the channel(s) in the season pass. I went to watch the program today after the game had finished, and it was tennis.
I have a hunch there was a mistake in the guide service, but I can't scroll back a even a few hours in the guide to check. Where do I start troubleshooting why the DVR decided to record tennis instead of the Brewer game?
The DVR log notes when passes have new recordings (as well as when a scheduled recording is removed, I believe. This is done at the end of the guide download that starts every day around 9 AM local time. I’d start there.
Never really was able to find anything in the logs - I'm not sure that, at a user level, I can really make much sense of log files. On the other hand, if I could have simply scrolled back one day in the guide, and at least tried to resolve this at the user, in the standard graphic user interface.
Sounds like you're asking for a Feature Request to view previous guide data, if so you should make a request.
If you really want to troubleshoot the issue you can view a previous days guide data at zap2it which is the guide data Channels DVR uses. Go to https://tvlistings.zap2it.com/?aid=gapzap put in your zipcode and choose your provider.
If you're asking for help you need to provide detailed info, such as what does your pass look like (advanced view), what date, time and channel# recorded the tennis instead of baseball, what does the log data show, etc.
Is the guide data from Channels DVR identical to that at zap2it?
They both get it from the same source.
Channels DVR updates its guide data every day somewhere between 9-11am.
So zap2it may be more up to date.
Doesn't look like I can go back 4 or 5 days on zap2it.
No, just one day. I can view midnight yesterday morning.
That's where the Channels DVR logs come into play.
Oh, well. I guess it was just another missed recording.
I could submit the log to support. Which log do I send? Where do I find it?
Yep, I get those too.
If you want help troubleshooting further you need to provide what I mentioned earlier.
That's a major bummer for a "DVR" software.
If you want to work directly with support on it, then I'd wait until they ask you for what they need.
I guess I've been waiting for ... well 4 days. If support finds a missed recording to be important.
Ever use a TiVo?
Used to be great when they used the same guide data that Channels does now, but they were bought out by Rovi and use their pitiful guide data now. I still have TiVo's, so I'm speaking from experience.
No. I'm a Channels DVR subscriber.
The answer was in the first reply to you.
Right. Dig through logs. No thanks.
They would most likely ask you for information that lets them see what your pass looks like and the Channels DVR log. At least that's what I use to troubleshoot these issues.
If you don't want help from the Community Forum, you could always interact directly with support by email.
support AT getchannels DOT com
The Channels team is very small and there are only so many hours of the day. That’s what makes this community so valuable. The DVR is written to record any airings of your shows, so if a show didn’t record there are really only two possible explanations. One is that there was a technical issue of some kind that prevented the recording from succeeding. The second is that the guide data was incorrect. The only way to determine which of these it was is to review the logs. Honestly, as far as logs go Channels is very “human readable”. It’s pretty simple to go back in the log to the time the recording should have started and read what it says. If you don’t want to do it yourself you could share the logs here and somebody may review it for you. Or, you could submit to official support, but again they are a small team, so they may not get back to you very quickly.