I have a Sony Google TV XR55X90J that doesn't have any problems with Channels DVR. On some low power devices, I have lowered the streaming quality to eliminate video problems.
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@tmm1 sorry for tagging you direct, but I'm hoping you might be able to tell me if this is something that can be resolved? I'm happy to send diagnostic logs. It's really affecting how we use channels, and the wife is not happy!
I also noticed that when using Software to decode, the colours are really washed out, not nice and vibrant when it's set to Hardware - so I really hope there is a fix for this.
Thanks in advance.
If you send diagnostics I could take a look but its unlikely we can do anything about it.
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Thank you - server-side diagnostics submitted as cd4f883c-e26b-4d3f-a0c6-94dc4662f807, I also submitted client-side diagnostics.
I started watching something at 10:26am (NZ time +13), and the screen went blank shortly after 11 minutes of playback.
Yea I see at 10:37:07 the hardware decoder stopped returning data for some reason with no additional information or log messages.
When this happens the audio continues, and I can still bring up the timeline, but the only way to get the video back is to stop the playback and start it again.
Are you saying that based on the logs you received there is nothing that can be done?
Correct, there's nothing we can do to fix the underlying hardware, OS or firmware.
Thank you - I appreciate you looking into it. Obviously Sony/Google have pushed out some update that is causing this issue, fingers crossed it'll be fixed in a future update.
My advice. Get an Apple tv and you will be mad that you waited as long as you did...
Your sony tv isnt going to get any better...
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We've got 3 different Sony TV's and we watch all 3 regularly, plus we are a google household. Yes the Sony's are a bit slow, but I use them for a lot of things (Plex, Sports, etc.) and everything else works fine. Channels was fine until this recent issue cropped up.
I understand that getting a new device will help - but it's not really a practical solution for me, thanks for the advice though.
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Even one of these 4K Google TV devices for < $20 would run circles around that Sony.
https://www.walmart.com/ip/onn-Google-TV-4K-Streaming-Box-New-2023-4K-UHD-resolution/2835618394
I know because I have a Bravia and it's software is so slow and it's hardware clearly underpowered. If you're running that amout of software, I'd suggest it's worth it to consider this inexpensive upgrade more seriously.
Unfortunately I live in New Zealand and we don't get things that cheap! 
Plus I don't want to have multiple remotes, gotta keep it simple for the wife and family.
I do have a Google TV Chromecast, my daughter uses that on her tv, and yeah that is quicker than the Bravia's.
Ah, I hear ya. Just saying, with HDMI-CEC only one remote is needed. The GoogleTV box's remote controls the TV's power and volume too. And the Sony remote can control the Google TV box too.
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Yeah thanks, if it continues to be a problem I may look at getting something like that. Cheers for the link.
Yeah i hear ya. Same with me but it was firesticks that i replaced. Im a google guy all the way except for tv. Google screwed that up 100%. Havent had any issues with google/apple devices coexisting. The only issue was from my wife. "Has this appletv thing been available the whole time?" When i answered yes she got mad and asked why i was so stubborn to use google devices...
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maybe I will have to check that out then!
This same issue happened to us on all our Sony Android TVs around the same time as the original poster. It had been working fine for a long time prior to that. Are we sure it's not related to the app update on Sept 12? If you check the beta thread there was an "Android SDK update" on Sept 11 and a stable release on Sept 12. The issue started not long after. Perhaps we can downgrade to the prior version to check this?
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I have two Sony Google TV's that use OS version: AndroidTV 10 API/29 as reported by the Channels DVR Client settings, and they do not have the problem with Channels DVR. You may be right about Channels updates that may have issues with older OS versions.
Nice catch, didn't think to look there. All mine say "AndroidTV 9 API/28".
That's interesting, that's probably about the time this issue started for me. You got me thinking and I remembered I have the Channels DVR Beta app installed. I've just tested with the Beta app and the problem doesn't exist!
This would seem to be strong evidence for an app issue?
@tmm1 what do you think? If it was a Google TV OS issue wouldn't it also impact the Beta version?
Beta version is 110.22.1531
Normal version is 4.6.5