SD Guide Outage - 6/25

SD’s servers guide data stopped about 5am EST on Saturday, June 25. Still out at 1:30pm EST. This means no recordings on the “old” Channels DVR Beta until fixed.

This definitely underscores the need for a self contained DVR process in the new Channels DVR.

More info on SD forums: https://www.silicondust.com/forum/viewtopic.php?f=119&t=37284

Or at least a real alternative source for guide.

Before the “split”… Channels was (and may still able to) get guide info for Europe through DVB sources for OTA, and for the US they were working on partial guide data for OTA via ATSC signal.

Unfortunately it would have to be a structured commercial agreement since schedules direct’s contract with their upstream provider prohibits them from supplying guide to commercial software.

Didn’t Channels app use Gracenote, if there was no metadata coming from SD (FYI Television)? Basically all other countries except USA, UK, Australia and Canada?
I would certainly want to use Gracenote metadata here in Europe.

@tmm1 Can you share any info on what guide data provider you will be using for Europe? Or will you include multiple providers to choose from regarding the area you live in? :slight_smile: I see that you have already chosen one for US/Canada.

EDIT: After a little research, I found that Gracenote is very very slow to add new stations to their data, if one emerges in the countries they operate in, which is never good.

Guide data is back up

EDIT to my previous post:
After a little research, I found that Gracenote is very very slow to add new stations to their data, if one emerges in the countries they operate in. It means that DVR couldn’t then record those new channels, when the provider doesn’t have the data. Couple of providers to switch from would work the best? Ericsson, Rovi, Gracenote, FYI etc…

Ofc, if you pay for the data you will have better changes at requesting new channels etc.

EDIT: Overall Gracenote has a pretty decend data for my country in Europe.

Channels may have to negotiate their own guide “deal” other than using the data from the SD DVR or SD tuners since the agreement that SD has with their guide provider may prohibit that. (Not only the guide, but the images/etc depend on a user being part of the SDDVR for it to work). The question will be if Channels can use the SD guide for users that are part of the SDDVR but want to use the Channels DVR back-end; or at least have it as an available option for those that have SDDVR as well as Channels DVR back-end.

Yeah. I know that they probably need to negotiate new deals, since they are not using SDs DVR-solution. Question is what providers are possible and which ones are out. There are quality issues and differences between providers.