Server updater bug

tmm1 · January 23, 2024, 1:37am

We are testing a fix based on your observation that it doesn't work when idle. I will let you know when its pushed to prerelease.

techpro2004 · January 23, 2024, 3:12pm

thanks

techpro2004 · January 25, 2024, 6:27pm

is it ready?

Jean0987654321 · January 25, 2024, 8:27pm

Got the same thing over here. Hopefully, a new version will help fix this so I too am waiting for that

eric · January 27, 2024, 8:10pm

We would like some assistance in testing out a fix. This is going to be a slightly involved process to get it to work.

Option 1

Make a backup of your DVR
Make a copy of C:\ProgramData\ChannelsDVR\latest
Stop the DVR service
Download https://cdn.channelsdvr.net/2024.01.25.1914/channels-dvr.exe-windows-x86_64 and replace C:\ProgramData\ChannelsDVR\latest\channels-dvr.exe
Start the DVR service
Attempt to do an update to the latest version
Submit diagnostics and make note of the ID

Option 2

If that didn't allow you to upgrade, try this next:

Stop the DVR service
Download https://cdn.channelsdvr.net/2024.01.25.2354/channels-dvr.exe-windows-x86_64 and replace C:\ProgramData\ChannelsDVR\latest\channels-dvr.exe
Start the DVR service
Attempt to do an update to the latest version
Submit diagnostics and make note of the ID

Please let us know if either of these worked for you.

techpro2004 · January 27, 2024, 8:43pm

option 1

2024/01/27 15:32:24.738551 [SYS] Downloading new version v2024.01.26.1803
2024/01/27 15:32:34.258824 [SYS] Error checking for update: rename C:\ProgramData\ChannelsDVR\2024.01.26.1803 C:\ProgramData\ChannelsDVR\latest: Access is denied.

option 2:

2024/01/27 15:39:19.793960 [SYS] Created database snapshot: backup-20240127.203918
2024/01/27 15:39:19.795585 [SYS] Removing old backup backup-20240113.215334
2024/01/27 15:39:41.649443 [SYS] Downloading new version v2024.01.26.1803
2024/01/27 15:39:50.111264 [SYS] Update downloaded and verified successfully.
2024/01/27 15:39:50.855588 [SYS] Created database snapshot: backup-20240127.203950
2024/01/27 15:39:50.857203 [SYS] Removing old backup backup-20240114.215934
2024/01/27 15:39:50.869058 [SYS] Shutting down for upgrade from v2024.01.25.2354 to v2024.01.26.1803
2024/01/27 15:39:51.721285 [SYS] Bonjour service stopped.
2024/01/27 15:39:51.804079 [DVR] Recording engine stopped.
2024/01/27 15:39:52.844395 [SYS] Goodbye.
2024/01/27 15:39:53.282063 [SYS] Starting Channels DVR v2024.01.26.1803 (windows-x86_64 pid:31668) in C:\ProgramData\ChannelsDVR\data
2024/01/27 15:39:54.909173 [SYS] Started HTTP Server on 8089
2024/01/27 15:39:55.432938 [HDR] Found 2 devices

eric · January 27, 2024, 9:01pm

@techpro2004 That's great news!

I believe that if you try to upgrade again, it will fail again (because v2024.01.26.1803 does not have the fix), so if you could go through the steps of Option 2 again, the latest build that has just shipped will have the fix and should resolve your issues going forward.

techpro2004 · January 27, 2024, 9:19pm

Thanks. What was the issue?

eric · January 27, 2024, 11:14pm

It appears there's something about some versions of Windows where it will report back to a parent process that a child process has finished running when, in fact, it has not completely finished.

We added support for a check before we upgrade to make sure that the new binary can run successfully and that check was running into this issue.

techpro2004 · January 28, 2024, 12:36am

thanks. Glad it is resolved.

chDVRuser · February 2, 2024, 7:26pm

techpro2004 · February 3, 2024, 11:54pm

lately, it fails on the first try but works on the second. logs below.

2024/02/03 18:40:36.092836 [SYS] Downloading new version v2024.02.03.0643
2024/02/03 18:40:45.335514 [SYS] Error checking for update: safety check failed:

2024/02/03 18:41:15.178245 [SYS] Downloading new version v2024.02.03.0643
2024/02/03 18:41:21.904043 [SYS] Update downloaded and verified successfully.
2024/02/03 18:41:22.470860 [SYS] Created database snapshot: backup-20240203.234121
2024/02/03 18:41:22.472892 [SYS] Removing old backup backup-20240121.050258
2024/02/03 18:41:22.478950 [SYS] Shutting down for upgrade from v2024.01.31.0603 to v2024.02.03.0643
2024/02/03 18:41:23.250711 [SYS] Bonjour service stopped.
2024/02/03 18:41:23.287994 [DVR] Recording engine stopped.
2024/02/03 18:41:24.572355 [SYS] Goodbye.
2024/02/03 18:41:25.105071 [SYS] Starting Channels DVR v2024.02.03.0643 (windows-x86_64 pid:47952) in C:\ProgramData\ChannelsDVR\data
2024/02/03 18:41:28.284184 [SYS] Started HTTP Server on 8089
2024/02/03 18:41:28.820236 [HDR] Found 2 devices

eric · February 4, 2024, 12:55am

Are you running any anti-virus software?

techpro2004 · February 4, 2024, 2:03am

yes, norton and malwarebytes. plus I use pfblocker on my router.

eric · February 4, 2024, 2:37am

The only time we’ve seen that failure without any output it has been an anti virus package blocking it from running.

techpro2004 · February 4, 2024, 2:39pm

so how should I set up my exclusions.

Jean0987654321 · February 4, 2024, 5:22pm

Honestly, I bet you that it's Norton being the problem...and I would honestly go and disable that and use windows defender instead. Norton is trash as an anti-virus (trust me I used it)

Fofer · February 4, 2024, 7:00pm

Over the years I've seen enough problems caused by Norton, that I consider Norton to be malware itself.

chDVRuser · February 4, 2024, 7:30pm

Norton and McAfee

mjitkop · February 4, 2024, 7:52pm

+1 !