Settings, recordings, and passes lost when switching to new turner

Channels Apple TV Troubleshooting
#1

I replaced two old HD HomeRun Connect turners with a new HomeRun Connect Quarto. I’m not sure what I did but it acted like a new setup after I deleted the two old turners through the webpage. After the initial setup and downloading of guide data, I discovered all my settings, recordings, and season passes are missing. The recordings still exist on the NAS under /video/Channels DVR/TV. The setup has DVR enabled under the path of /volume1/video. I even tried changing the path here to path of the recordings, but that didn’t help (and switched back to /volume1/video). Can I follow the following instructions I found in the forms to restore?

copy two files over from the backups: recorder.db and settings.db

shut down the dvr server
run ./channels-dvr/uninstall.sh
find the backup databases
go to your recordings directory
go into Database
find the backup-2017XXXXX directory from earlier today, before the upgrade
copy the two files into /Users/username/channels-dvr/data
start the dvr again
run ./channels-dvr/install.sh

Thanks.

#2

To restore you need to visit http://x:8089/restore

#3

Thanks. I went to the URL, navigated to directory with the backups, and select a backup from 8 hours ago, but nothing seemed to happen other than a confirmation dialog that a restore was going to occur. Do I just need to wait or did I need to stop the Channels app on the NAS?

#4

The restore should be instant. When you selected a backup from the list, did it show more than 0 recordings underneath?

I’m not sure how your data disappeared in the first place… removing tuners doesn’t affect your settings or data.

#5

The restore I selected stated 16 rules and 55 recordings. After noticing there were no season passes, I recreated a few passes and one is recording now. I’ll wait until it’s done recording before trying the restore again.

#6

If you restore later you will no longer have access to the new recordings you made. There is no way to combine backups at the moment.

#7

I understand. I’ll likely watch, delete, and then restore. Thanks.

#8

I have been able to preform a restore, everything is back, and I consider this closed. Thanks for building the restore feature in this product.

The only suggestion I have is that the DVR functionality must be disabled via the main setting webpage (don’t stop the Channels App within the NAS as I initial thought when I saw a warning message when trying a restore) before preforming a restore from https/http://[IP_Address]:8089/restore. Otherwise this is great feature, which saved me.

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