Shield intermittent green flashing on screen

Channels Android TV Troubleshooting
#10

Thanks

Fergin

#11

Hi

Don’t know if the following is helpful but some more testing

Flashing happens on live tv as well as recorded

Does not happen on all channels and only on certain Hd channels

I.e flashing on UK ch4hd but not ch4sd, no flashing on BBC 1 hd

Hope that helps

Fergin

#12

I would just like to add that im from the uk and have the exact same problem on the nvidia shield. It only often flash’s green on hd channels. I also get some kind of frame skipping every so often while watching hd. I am just using the live channels, I am not subscribed to the dvr.

#13

Did this start happening recently, or has it always been like this?

#14

For me I have only had channels a few days and always done it, but obviously others may have been using it longer, but I haven’t seen any frame skipping

Fergin

1 Like
#15

A new beta (v124) is available with a fix. You can install it by opting in on https://play.google.com/apps/testing/com.getchannels.app

#16

Hi. Using the new beta the problem still persists.

#17

Please go to Player tab and submit diagnostics for the video

#18

Ok, diagnostics submitted.

#19

I see your shield is set to US instead of GB so the workaround isn’t kicking in

#20

Ok I have just change the language on the shield to uk and restarted the shield so I will retest.

1 Like
#21

Yep all is good now, thank you very much :grinning:

1 Like
#22

Seems good here also

Thanks for sorting

Fergin

1 Like
#23

Hi

Just noticed this issue has seemed to return in latest beta

been fine for months,

Fergin

#24

To fix this issue you need to go to Player tab and change Decoder to Software

#25

Thanks for that, seems fine now

Fergin

#26

This problem seems to be fixed with the recent shield 7.2 update. I have been watching tv all day using the hardware decoder and havent seen any green flash's.

1 Like
#27

Hi, I got a note from Nvidia checking in on my original bug report. This issue is solved right, and hardware decoding is working as expected?

#28

Yes. No more green flashing but getting frequent freezing requiring reboot in hardware mode. About twice a day. Have sent plenty of diagnostics

#29

All good here no issues

Thanks