soapRequest errors

Channels DVR Server
#1

I have a lot of errors today. Here is a copy of the log. Will reboot after recordings to see if it goes away.

2017/03/03 10:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 11:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 12:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 13:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 14:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 15:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 16:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 17:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 18:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 19:20:24 [SYS] Created database snapshot: backup-20170303.192017
2017/03/03 19:20:24 [SYS] Removing old backup backup-20170220.225248
2017/03/03 19:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 20:00:00 [DVR] Starting job 1488589200-1 Grimm on ch=[10.1]
2017/03/03 20:00:00 [DVR] Waiting 59m59.9858623s until next job 1488592770-15
2017/03/03 20:00:07 [DVR] Recording for job 1488589200-1 from 1042FD6C ch10.1 into “TV\Grimm\2017-03-03-2000 Grimm 2017-03-03 S06E09 Tree People.mpg” for 59m59.9858623s
2017/03/03 20:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 21:00:00 [DVR] Deleting expired job 1488589200-1
2017/03/03 21:00:00 [DVR] Starting job 1488592770-15 Reign on ch=[27.1]
2017/03/03 21:00:00 [DVR] Starting job 1488592770-2 Sleepy Hollow on ch=[43.1]
2017/03/03 21:00:00 [ERR] Failed to start stream on channel 43.1 via 1042FD6C: got http response code 503
2017/03/03 21:00:00 [DVR] Error running job 1488592770-2: could not start stream on channels=[43.1]: got http response code 503
2017/03/03 21:00:00 [DVR] Finished job 1488589200-1 Grimm
2017/03/03 21:00:00 [DVR] Starting job 1488592770-2 Sleepy Hollow on ch=[43.1]
2017/03/03 21:00:00 [DVR] Processing file-65: TV\Grimm\2017-03-03-2000 Grimm 2017-03-03 S06E09 Tree People.mpg
2017/03/03 21:00:00 [DVR] Recording for job 1488592770-15 from 1042FD6C ch27.1 into “TV\Reign\2017-03-03-2100 Reign 2017-03-03 S04E04 Playing With Fire.mpg” for 1h0m59.9482961s
2017/03/03 21:00:00 [DVR] Recording for job 1488592770-2 from 1042FD6C ch43.1 into “TV\Sleepy Hollow\2017-03-03-2100 Sleepy Hollow 2017-03-03 S04E09 Childs Play.mpg” for 1h0m59.747266s
2017/03/03 21:00:01 [DVR] Running commercial detection on file 65 (TV\Grimm\2017-03-03-2000 Grimm 2017-03-03 S06E09 Tree People.mpg)
2017/03/03 21:00:32 [DVR] Commercial detection failed with exit status 3221225477
2017/03/03 21:22:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()

#2

Ok reboot didn’t fix it. Here is the log. I can’t seem to stream in the browser but I do have access. Port is forwarded in router too. Any ideas?

2017/03/03 23:30:47 [IDX] Pruned 780 expired airings from USA-OTA23507 in 8.2994693s.
2017/03/03 23:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/03 23:32:25 [NAT] Failed to map port using upnp: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 00:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 01:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 02:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 03:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 04:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 05:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 06:32:25 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 07:09:07 soapRequest returned error: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 07:09:07 [NAT] Failed to map port using upnp: soapRequest error - StatusCode 500 for AddPortMapping()
2017/03/04 07:11:22 [HLS] Starting transcoder for channel 1013 (encoder=h264_nvenc, resolution=1080, deinterlacer=blend, bitrate=10000)
[mpegts @ 000000000237bd80] Dropped corrupted packet (stream = 0)
[mpegts @ 000000000237bd80] Dropped corrupted packet (stream = 2)
[mpegts @ 000000000237bd80] Dropped corrupted packet (stream = 1)
pipe:: could not seek to position 69454.038
2017/03/04 07:12:14 [HLS] Stopping transcoder session 1314B16A-ch1013 @ 50.239978s
[mpegts @ 000000000237bd80] Dropped corrupted packet (stream = 1)
[mpeg2video @ 00000000006edcc0] ac-tex damaged at 68 24
[mpeg2video @ 00000000006edcc0] Warning MVs not available
2017/03/04 07:12:22 [HLS] Starting transcoder for channel 1010 (encoder=h264_nvenc, resolution=1080, deinterlacer=blend, bitrate=10000)
pipe:: could not seek to position 69519.881
2017/03/04 07:14:23 [HLS] Stopping inactive session 1314B16A-ch1010 @ 1m56.159933s
[mpegts @ 000000000224bd80] Dropped corrupted packet (stream = 1)
[mpeg2video @ 0000000002e30a60] 00 motion_type at 19 61
[mpeg2video @ 0000000002e30a60] Warning MVs not available

#3

These are pretty harmless. You can uncheck the “enable remote access” option on the DVR to make it stop.

#4

I do use the remote access sometimes and I can still access it just fine. I was concerned because this is the first time I have seen this error and my settings page has this for remote access:

Error: Failed to map port… Enable port-forwarding for 8089 manually.

The port is forwarded manually already and I still have access. So I should ignore this error?

#5

If you have forwarded ports manually, then you can uncheck the box. Remote access will still work as you already set up the forwarding manually.

#6

Got it! Thanks.

#7

Hey @TricBox, I’m trying to improve our upnp support so we can map automatically on more routers. Can you run some tests for me?

What model router are you using?

Try upgrading to the latest DVR prerelease (HOLD SHIFT and click on Check For Updates), then switch from Manual to Automatic and post the new error message in the Log tab. Try this before and after you remove the port-forward you added yourself on the router.

#8

I’ll do that when I get home tonight. As far as model router. At the time of the post it was a Netgear Nighthawk X4S R7800. Now it has been set up as an access point behind a Verizon G1100.

#9

Ah, are you using a manual rule on the G1100 now?

Since your setup has changed, don’t worry about trying this. I will find another user who is affected.

#10

I was using a manual rule with both set ups. Without it I couldn’t get anything outside the home.