(Solved) Discovery TVE error

Channels DVR Server
#1

Hi. Is anybody else having a problem pulling in Discovery network channels using Philo TVE access? I am getting error that says: 403: Not permitted to watch. (access.denied.missingpackage0

I searched the TVE site for the Cooking Channel, watch.cookingchanneltv.com, which is what we were trying to watch. I login with my Philo credentials. I click to stream it and get this error: It is not a part of my package. It is. I can access it through Philo. I called Philo and they did confirm it is still a part of my package. It also has this: ERROR CODE: SONIC-API: MISSING PACKAGE.

I get the same error message for all Discovery networks on that site. I go to the Discovery Go site, go.discovery.com, and it works. Hopefully the Channels devs can take a look at this. I appreciate any help.

#2

Sounds like you need to either contact Philo support; or it could be a temporary problem with their auth backend, and you just have to wait and try again later.

#3

I did contact Philo. They said I have to contact Discovery which I did send them a message. Waiting on a response. I hope we don't lose access to Discovery channels through Channels any time soon. I wonder if Discovery may drop that access at some point since they have their own streaming service now.

#4

IIRC the devs switched auth for all Discovery network channels to use the science channel.
I could be wrong because I know they went back-n-forth on that.
You could tell by looking at the DVR logs when it tries to authenticate.

#5

I tried update password but that didn't help. I'll try removing it and then adding it back.

#6

D'oh! smh I don't know why I didn't try that. That fixed it. Thanks for the responses.

1 Like
#7

Remove and add the source?

#8

Yep, it's been a long week. I should have thought of that.