Sony TV Can't Find Channels DVR

Channels DVR Server Troubleshooting
#1

I recently upgraded one of my TVs to a Sony Bravia A8H and cannot for the life of me get the TV to see the Channels DVR on my home network.. I have not had any trouble with Apple TVs seeing the DVR over WiFi.

The DVR is on my PC, connected via ethernet to my one router - the Bravia is connected to the home network via WiFi. Any help is GREATLY appreciated.

I am running Channels v2020.09.14.2100 on Windows 10. This is the error I get when putting in the IP address of my channels server.

IMG_1483
IMG_14834032×3024 1.71 MB

Here is the console network log:

[{"index":13,"mtu":1500,"name":"VirtualBox Host-Only Network","hardwareaddr":"0a:00:27:00:00:0d","flags":["up","broadcast","multicast"],"addrs":[{"addr":"fe80::ddf2:15b6:90c0:45a5/64"},{"addr":"192.168.56.1/24"}]},{"index":14,"mtu":1500,"name":"Local Area Connection","hardwareaddr":"00:ff:26:b0:f1:ee","flags":null,"addrs":[{"addr":"fe80::2404:4646:3b0b:e2f9/64"},{"addr":"169.254.226.249/16"}]},{"index":17,"mtu":1500,"name":"Wi-Fi","hardwareaddr":"40:23:43:c5:b4:5f","flags":["broadcast","multicast"],"addrs":[{"addr":"fe80::956b:b347:1e3d:7f22/64"},{"addr":"169.254.127.34/16"}]},{"index":3,"mtu":1500,"name":"Local Area Connection* 1","hardwareaddr":"42:23:43:c5:b4:5f","flags":["broadcast","multicast"],"addrs":[{"addr":"fe80::d95f:b53f:f3d2:722a/64"},{"addr":"169.254.114.42/16"}]},{"index":9,"mtu":1500,"name":"Local Area Connection* 2","hardwareaddr":"c2:23:43:c5:b4:5f","flags":["broadcast","multicast"],"addrs":[{"addr":"fe80::94df:cff0:6cce:8f3/64"},{"addr":"169.254.8.243/16"}]},{"index":19,"mtu":1500,"name":"Ethernet","hardwareaddr":"04:0e:3c:10:9e:07","flags":["up","broadcast","multicast"],"addrs":[{"addr":"2601:140:8400:e7:816d:a4a9:b5:72d1/64"},{"addr":"2601:140:8400:e7:2dd9:b638:5397:7c48/128"},{"addr":"2601:140:8400:e7:688d:a087:1a0e:ceaf/128"},{"addr":"2601:140:8400:e7:ece3:479a:5d3f:e354/128"},{"addr":"fe80::816d:a4a9:b5:72d1/64"},{"addr":"192.168.1.145/24"}]},{"index":11,"mtu":1500,"name":"Bluetooth Network Connection","hardwareaddr":"40:23:43:c5:b4:60","flags":["broadcast","multicast"],"addrs":[{"addr":"fe80::d0d5:ca0f:3510:4696/64"},{"addr":"169.254.70.150/16"}]},{"index":1,"mtu":-1,"name":"Loopback Pseudo-Interface 1","hardwareaddr":"","flags":["up","loopback","multicast"],"addrs":[{"addr":"::1/128"},{"addr":"127.0.0.1/8"}]}]

#2

Check the IP addresses of all your devices. If you have 2 routers, you're probably on 2 different IP subnets so it can't discover it.

Here's an article that will help:

#3

Thank you. I have one router - they're on the same subnets.

TV is: 192.168.1.113
HDHomeRun: 192.168.1.133
ChannelsDVR: 192.168.1.145

#4

Can you click Help > Submit Diagnostics on the tv

#5

Just submitted!

#7

Please submit again but first enter the IP and try to connect to the dvr

#8

Thanks - just did that and resubmitted.

#9

It's not getting any response in 3s

11-12 12:13:26.583 26406 26406 V DVR : Status error: io.ktor.client.features.HttpRequestTimeoutException: Request timeout has been expired [url=http://192.168.1.145:8089/status, request_timeout=3000 ms]

If you click this link from another device how long does it take to load? http://192.168.1.145:8089/status

#10

Interesting - loads in 1 second my PC (the same one that hosts the DVR) -- but doesn't load at all on my iphone - connected to the same wifi. I get "Safari could not open the page because the server stopped responding."

#11

There you go then. Could be a firewall or some routing issue on your network equipment

#12

Guest Wifi?

#13

If you look at the status page for your router and view attached or connected devices, do you see your TV in the list?

If you open a cmd prompt on the DVR server computer, can you ping the TV's IP address?

On the DVR server computer, have you told Windows to classify the network as a Private/Home network? (this turns off certain protections)

1 Like
#14

No guest wifi is setup. Just one wifi in the home.

TV can be seen in list of connected devices in Linksys router.

I can ping the TV's IP address from another PC on the same network and from the DVR server computer.

The network is set to private in Windows 10 - have tried with firewall on and off.

#15

I'm in the process of switching out routers anyway to boost coverage - once that's complete, I'll give this another go.

#16

About 50% of the stuff on my home LAN are connected to my router over Ethernet, and the other 50% is connected wirelessly. I've found some routers do a better job than others at "bridging" the wired and wireless connections. My current Netgear router does an excellent job. I've have trouble in the past with D-Link routers.

#17

I figured out what the problem was and it was very simple and stupid. There are two apps in the Google Play store - Channels Whole Home DVR and Channels Live (kinda confusing) -- I had downloaded Channels Whole Home DVR -- after uninstalling that and installing Channels Live - my TV connected instantly to the DVR on my PC -- now I just need to figure out how to record on Android TV -- I'm used to the AppleTV app...

1 Like
#18

Okay - so fully understand things now. I was able to configure Windows Firewall that was blocking access to the DVR was part of the problem. In addition, I didn't realize that the Channels Whole Home DVR is the actual FREE app that I wanted -- I compounded my dumbness by paying for the Channels App in the Google Play store when I'm already a subscriber.

I missed the fact that Channels started making that app free for subscribers. Thank you Channels and thanks all for the support.