Sporting event cuts off while watching

When watching a live sporting event by clicking on the guide in the web browser, the event will play till the time it is over in the guide. Many sports events run past this time. Once we start watching a channel, can it simply play till we close the play?

Thank you,

Morris

Yes it should keep playing. It does work that way on HDHomeRun channels. What channel and source are you having problems with?

I was watching the Yes Network (576) via HDHomeRun PRIME fed by FIOS. I've had this happen two times. Once remote and also local.

I see the same thing playing Live TV using the web browser player.
Select something current in the grid guide and start playing. When the program ends, the player disappears.
I haven't reported it since I've been told over and over that the web browser isn't a client (it is mine) so I don't expect anyone to care about the problem. I just do the workaround of having to reselect the new current program from the guide to continue watching.

I'll have to remember next time I experience it to report if it was a Pluto, TVE or HDHR source.

Thank you for confirming. I tested on the android app and it continues to play. It's only the web browser.

Morris

If you watch via the /admin/channels/###/full endpoint, does it continue playing?

See here:

I didn't realize this was happening, and think I know why. We are always open to bug reports, just that web player are the hardest to work on and low priority for us. This particular issue is easy to fix and a high impact bug.

2 Likes

Thank you tmm1

I look forward to the fix

Morris

Watching HDHR Prime source NatGeo in Firefox and at 1:00:01 PM the player closed

DVR log

2021/09/19 12:56:47.626789 [TNR] Opened connection to 1323AADB/0 for ch757 NGCPHD
2021/09/19 12:56:47.627689 [HLS] Starting transcoder for channel 757 from 192.168.1.8 (encoder=remux, resolution=, deinterlacer=, bitrate=0)
2021/09/19 12:56:49.983773 [HLS] Probed live stream in 2.355577477s: h264 1280x720 progressive 2309153bps
2021/09/19 12:56:51.316978 [HLS] Session ch757-dANY-ip192.168.1.8 started in 4.198415295s
2021/09/19 12:56:51.318760 [ENC] Starting encoder for ch757 in /volume1/arkives/ChannelsDVR/Streaming/ch757-dANY-ip192.168.1.8-3383825942/encoder-1-1493583575 at 1 (2.584044) (encoder=remux, resolution=720, deinterlacer=hardware, bitrate=2309 segment_size=0.01)
2021/09/19 12:56:51.369164 [HLS] ffmpeg: ch757-dANY-ip192.168.1.8-1-copy-aac---2309-128-720-0-0--hardware-false-false-0.01:  [h264 @ 0x6cafa40] Increasing reorder buffer to 2
2021/09/19 12:56:51.376966 [HLS] ffmpeg: ch757-dANY-ip192.168.1.8-1-copy-aac---2309-128-720-0-0--hardware-false-false-0.01:  [h264 @ 0x6cafa40] Increasing reorder buffer to 3
2021/09/19 13:00:01.564627 [HLS] Stopping transcoder session ch757-dANY-ip192.168.1.8 (out: 3m13.841789s, finished: false)
2021/09/19 13:00:01.589995 [ENC] Stopped encoder for ch757 in /volume1/arkives/ChannelsDVR/Streaming/ch757-dANY-ip192.168.1.8-3383825942/encoder-1-1493583575 after encoding 1 to 175
2021/09/19 13:00:01.590255 [HLS] ffmpeg: ch757-dANY-ip192.168.1.8-remux:  [mpegts @ 0x6c3dac0] Dropped corrupted packet (stream = 2)
2021/09/19 13:00:01.590381 [HLS] ffmpeg: ch757-dANY-ip192.168.1.8-remux:  [mpegts @ 0x6c3dac0] Dropped corrupted packet (stream = 1)
2021/09/19 13:00:01.591532 [TNR] Closed connection to 1323AADB/0 for ch757 NGCPHD
2021/09/19 13:00:01.607654 [SNR] Statistics for ch757 NGCPHD: ss=94%-95% snq=100% seq=100% bps=4099299,1552128-5035392 pps=361,62-442

HDHR log
20210919-19:56:46 Tuner: tuner0 tuning 757 NGCPHD (auto:309MHz-7)
20210919-19:56:46 Tuner: tuner0 streaming http to 192.168.1.4:34434
20210919-19:56:46 CableCARD: tuner0 757 NGCPHD (auto:309MHz-7) access = subscribed
20210919-20:00:00 Tuner: tuner0 http stream ended (remote closed)

Watching FYI from TVE source and at 1:30:02 PM the player closed

DVR log

2021/09/19 13:15:45.497008 [TNR] Opened connection to TVE-Comcast_SSO for ch6045 FYI
2021/09/19 13:15:45.497795 [HLS] Starting transcoder for channel 6045 from 172.18.0.1 (encoder=remux, resolution=, deinterlacer=, bitrate=3627)
2021/09/19 13:15:46.303620 [HLS] Probed live stream in 805.599676ms: h264 1920x1080 progressive 3730889bps
2021/09/19 13:15:46.349034 [HLS] Session ch6045-dANY-ip172.18.0.1 started in 15.812222002s
2021/09/19 13:18:23.765060 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:1; previous: 15667211, current: 15660941; changing to 15667212. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765205 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:1; previous: 15667212, current: 15663031; changing to 15667213. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765218 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:1; previous: 15667213, current: 15665120; changing to 15667214. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765230 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [mpegts @ 0x6ad8a00] DTS 15668100 < 15674130 out of order
2021/09/19 13:18:23.765237 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:0; previous: 15666660, current: 15660630; changing to 15666661. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765504 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:0; previous: 15666661, current: 15663600; changing to 15666662. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765571 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:1; previous: 15667214, current: 15667210; changing to 15667215. This may result in incorrect timestamps in the output file.
2021/09/19 13:18:23.765737 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [hls @ 0x6b10f00] Non-monotonous DTS in output stream 0:0; previous: 15666662, current: 15666660; changing to 15666663. This may result in incorrect timestamps in the output file.
2021/09/19 13:30:02.057642 [HLS] Stopping transcoder session ch6045-dANY-ip172.18.0.1 (out: 14m29.935722s, finished: false)
2021/09/19 13:30:02.059236 [HLS] ffmpeg: ch6045-dANY-ip172.18.0.1-remux:  [mpegts @ 0x6ad8a00] Dropped corrupted packet (stream = 1)
2021/09/19 13:30:02.096442 [TNR] Closed connection to TVE-Comcast_SSO for ch6045 FYI

Appears the source doesn't matter. Happens with Pluto also.
Watching Pluto source in Firefox and at 2:15:01 PM the player closed
Hud (1962) Today at 11:45 AM, 2 hrs 30 min

DVR log

2021/09/19 14:07:18.731643 [M3U] stream timestamps: pluto-tv-westerns-ptv1: start_at=2021-09-19T14:07:15-07:00 current_at=2021-09-19T14:07:25-07:00 end_at=2021-09-19T14:07:35-07:00
2021/09/19 14:07:18.731773 [TNR] Opened connection to M3U-Pluto for ch9024 Pluto TV Westerns
2021/09/19 14:07:18.733994 [HLS] Starting transcoder for channel 9024 from 172.18.0.1 (encoder=remux, resolution=, deinterlacer=, bitrate=3063)
2021/09/19 14:07:19.135354 [HLS] ffmpeg: ch9024-dANY-ip172.18.0.1-remux:  [hls @ 0x6acda40] Timestamps are unset in a packet for stream 1. This is deprecated and will stop working in the future. Fix your code to set the timestamps properly
2021/09/19 14:07:19.293175 [HLS] Probed live stream in 558.8703ms: h264 1216x684 progressive 2149580bps
2021/09/19 14:07:19.422200 [HLS] Session ch9024-dANY-ip172.18.0.1 started in 1.047353448s
2021/09/19 14:15:01.103033 [HLS] Stopping transcoder session ch9024-dANY-ip172.18.0.1 (out: 7m51.490678s, finished: false)
2021/09/19 14:15:01.103558 [HLS] ffmpeg: ch9024-dANY-ip172.18.0.1-remux:  [mpegts @ 0x6905a00] Dropped corrupted packet (stream = 1)
2021/09/19 14:15:01.167770 [TNR] Closed connection to M3U-Pluto for ch9024 Pluto TV Westerns

Hopefully that's enough info. I can submit diagnostics if needed.

I verified it's not an issue if playing from On Now.
It will continue to play after the program selected ends.
The only problem is the 'Back To The Future' issue when the first program ends.
BackToTheFuture

This one was fixed in v2021.09.27.2323

This should be better now.

2 Likes

Working for me now

1 Like

Great! Thank you,

Morris