@Edwin_Perez - Are you running the beta that @tmm1 recommended or a different client? I am running today's beta and have not seen the problem in the last hour of watching. That's too soon to call it fixed but I looks promising so far.
John,
I am on Android using the latest beta of DVR for Windows.
That helps clarify things. The latest beta client is TVOS based.
Thanks for the info I will simply wait ...
@tmm1 - beta ran for about 90 minutes and then the error happened again. I've submitted diagnostics for you.
@johnluber: can you try changing the Quality setting to something other than "Original" and see if that makes a difference? Setting it to "1080p 8Mbps" will be sufficient.
I've got that change running now. I'll let you know what happens.
This time it failed in less than 5 minutes. Same error condition.
I had to disableTVE fox (FBN,FNC) for now keeps happening during commercials pause and closes.
Tested by recording a couple shows on FBN and FNC.
Both recordings got the file fetch error.
When the recordings completed I viewed them with my video editor and for both recordings where the fetch failure ocurred, the PTS time stamps jump about 35 minutes ahead.
FNC
2019/08/22 13:34:16 [DVR] Starting job 1566504000-ch6073 Your World With Neil Cavuto on ch=[6073]
2019/08/22 13:34:28 [TNR] Opened connection to TVE-Comcast_SSO for ch6073 FNC
2019/08/22 13:34:28 [DVR] Recording for job 1566504000-ch6073 from TVE-Comcast_SSO ch6073 into "TV/Your World With Neil Cavuto/Your World With Neil Cavuto 2019-08-22 2019-08-22-1334.mpg" for 25m43.842580091s
2019/08/22 13:34:28 [DVR] Refreshing metadata for Your World With Neil Cavuto (186474)
2019/08/22 13:34:28 [IDX] Generating video index for job 1566504000-ch6073
2019/08/22 13:49:12 [ERR] Error during stream TVE-Comcast_SSO ch6073 FNC: Failed to download file: https://x-live-fox-stgec.uplynk.com/ausc/slices/afd/4f59ea65df184a2580ad8fc80d3eaa32/afd76bf662454d8b870fd07499a57c8f/H0000000F.ts?pbs=59a8c4cff1824d9ba0da811051c72762&_jt=l&chid=1e298c9d65a245b3bd37f339cadcca58&oid=5b6fd7c6528d417e8bdad7f79754bb9e&si=16
2019/08/22 13:49:12 [MTS] Statistics for "TV/Your World With Neil Cavuto/Your World With Neil Cavuto 2019-08-22 2019-08-22-1334.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=28 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=false saw_pmt=true highest_pts=872.268044
2019/08/22 13:49:12 [TNR] Closed connection to TVE-Comcast_SSO for ch6073 FNC
2019/08/22 13:49:12 [DVR] Job 1566504000-ch6073 Your World With Neil Cavuto ended prematurely: 10m47.139546575s
2019/08/22 13:49:12 [DVR] Starting job 1566504000-ch6073 Your World With Neil Cavuto on ch=[6073]
2019/08/22 13:49:17 [TNR] Opened connection to TVE-Comcast_SSO for ch6073 FNC
2019/08/22 13:49:17 [DVR] Recording for job 1566504000-ch6073 from TVE-Comcast_SSO ch6073 into "TV/Your World With Neil Cavuto/Your World With Neil Cavuto 2019-08-22 2019-08-22-1334.mpg" for 10m47.07501912s
2019/08/22 14:00:04 [TNR] Closed connection to TVE-Comcast_SSO for ch6073 FNC
2019/08/22 14:00:04 [MTS] Statistics for "TV/Your World With Neil Cavuto/Your World With Neil Cavuto 2019-08-22 2019-08-22-1334.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=15 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=false saw_pmt=true highest_pts=3610.829333
2019/08/22 14:00:04 [DVR] Finished job 1566504000-ch6073 Your World With Neil Cavuto
FBN
2019/08/22 13:34:33 [DVR] Starting job 1566504000-ch6074 After the Bell on ch=[6074]
2019/08/22 13:34:36 [TNR] Opened connection to TVE-Comcast_SSO for ch6074 FBN
2019/08/22 13:34:36 [DVR] Recording for job 1566504000-ch6074 from TVE-Comcast_SSO ch6074 into "TV/After the Bell/After the Bell 2019-08-22 2019-08-22-1334.mpg" for 25m26.624402586s
2019/08/22 13:34:36 [DVR] Refreshing metadata for After the Bell (233555)
2019/08/22 13:34:36 [IDX] Generating video index for job 1566504000-ch6074
2019/08/22 13:45:21 [ERR] Error during stream TVE-Comcast_SSO ch6074 FBN: Failed to download file: https://foxvdms.akamaized.net/ausc/slices/afd/4f59ea65df184a2580ad8fc80d3eaa32/afd76bf662454d8b870fd07499a57c8f/H0000000F.ts?pbs=0014f3c06e5743f1a3c30196f6643c23&_jt=l&chid=0889265100704d178922db41fa6b6b91&oid=5b6fd7c6528d417e8bdad7f79754bb9e&si=13
2019/08/22 13:45:21 [MTS] Statistics for "TV/After the Bell/After the Bell 2019-08-22 2019-08-22-1334.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=12 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=false saw_pmt=true highest_pts=626.081378
2019/08/22 13:45:21 [TNR] Closed connection to TVE-Comcast_SSO for ch6074 FBN
2019/08/22 13:45:21 [DVR] Job 1566504000-ch6074 After the Bell ended prematurely: 14m38.762124361s
2019/08/22 13:45:21 [DVR] Starting job 1566504000-ch6074 After the Bell on ch=[6074]
2019/08/22 13:45:24 [TNR] Opened connection to TVE-Comcast_SSO for ch6074 FBN
2019/08/22 13:45:24 [DVR] Recording for job 1566504000-ch6074 from TVE-Comcast_SSO ch6074 into "TV/After the Bell/After the Bell 2019-08-22 2019-08-22-1334.mpg" for 14m38.708150698s
2019/08/22 14:00:03 [TNR] Closed connection to TVE-Comcast_SSO for ch6074 FBN
2019/08/22 14:00:03 [MTS] Statistics for "TV/After the Bell/After the Bell 2019-08-22 2019-08-22-1334.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=17 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=false saw_pmt=true highest_pts=3608.062811
2019/08/22 14:00:03 [DVR] Finished job 1566504000-ch6074 After the Bell
1 Like
It is funny that I am having the same problems on the same channels and I use Android.
Can you email us the recording log from one or both of those? In the web UI, click gear icon for the recording and it says View Recording Log.
Sent
1 Like
Any luck on resolving this yet?
The latest build improved dvr logging for this case. Please post the dvr log entry when it happens.
As far as we can tell this is something specific to the Fox News/Business streaming server. I suspect it would also happen if you streamed on fox.com/live in your browser.
Will do. BTW, just to confirm, latest is 2019.08.23.0024?
Hmm, no there's a newer version. Looks like our build server is offline due to a network outage. I will let you know when the new version is uploaded, but it might not happen until Monday.
It would be useful to know if the stream locks up in a browser on fox.com/live
I've got it running in a browser and through Channels for a bit to see what happens. To be honest though, I don't know that this will be a good comparison though because they each run different commercials. A few weeks back, FNC started running some really lame PSAs and pretty much eliminated traditional product commercials from the TVE stream.
But, I'll run them both for a bit and see what happens and report back as well.
OK, so about 40 mins in running both Channels and the live stream in a browser. I can confirm that while Channels got hung up the browser did not. What I can't say for certain is whether or not the same commercial played on both streams. Note that web stream was running about a minute behind Channels but even after Channels stopped the web stream kept playing for several minutes.
mine failed too ...
2019/08/23 12:27:26 [TNR] Opened connection to TVE-Comcast_SSO for ch6074 FBN [transcode=none]
2019/08/23 12:27:26 [TNR] Closed connection to TVE-Comcast_SSO for ch6073 FNC
2019/08/23 12:33:14 [ERR] Error during stream TVE-Comcast_SSO ch6074 FBN: Failed to download file: https://foxvdms.akamaized.net/ausc/slices/afd/4f59ea65df184a2580ad8fc80d3eaa32/afd76bf662454d8b870fd07499a57c8f/H0000000F.ts?pbs=0ee992f1adef4ecb88069476f29d70ab&_jt=l&chid=0889265100704d178922db41fa6b6b91&oid=5b6fd7c6528d417e8bdad7f79754bb9e&si=7
2019/08/23 12:33:14 [TNR] Closed connection to TVE-Comcast_SSO for ch6074 FBN